Holiday Inn CAPE COD - HYANNIS by IHG

Staff was great and patient during a horrible storm, many were stuck there and they made the best of it. I appreciated their professionalism.

The room was comfortable and clean. What made a real impression was the greeting we received when we arrived- very knowledgeable, personable staff. We will definitely stay there again!

The hotel was disappointing. The beds were way too soft. Not comfortable. We specifically chose this hotel for the large indoor pool and hot tub. Unfortunately, they do not keep the indoor pool heated. Additionally, the pool hours are restricted because they have to have a lifeguard on duty due to local laws. They staff it starting at 3:00 pm. Had we known this, we would have booked at another hotel on the island. There are many hotels and lodging that offer indoor pools. We could have easily chosen another place to stay. I give the hotel a rating of a 3 due to the location and easy access to restaurants, shops and downtown hyannis and the port. Hotel was clean.

Shower door was falling apart. The glass could crack and fall any time. I noticed one glass chipped already! At the time of booking King bed was offered. At the property the clerk told me that the suits only are with King bed!

The staff at this hotel made us feel like we were friends all along. Very friendly and accommodating. Very helpful with local knowledge as well. I also want to point out that Jackie the waitress was AMAZING! She is the hardest working person we’ve seen in a hotel. She never stops! She was so sweet, remembered our names and was super attentive! How lucky this hotel is to have such a hard working woman! We will definitely be back!

The staff were the best we encountered on this 2 week vacation! They all were friendly, professional, happy and really made us feel welcome. We would like to recognize 3 outstanding staff members: Sarah, Beth and Jackie. Thank you for an outstanding 5 day stay!

Bathroom lovely. The room however had to have been a closet at one time. 2 feet between the end of the bed and the tv !! Really tiny !

Carpet in room dire need of replacement, breakfast was very good as long as get a voucher for it

Read This Review Before You Book!!! I was disappointed with this hotel from the moment I walked in. The property looks rundown, with only a SINGLE and SMALL elevator for over 100 rooms — completely unacceptable and inconvenient. I paid nearly $350 per night, yet the room wasn’t even worth half that price. The carpets and furniture were old, the pillows were uncomfortable, the iron board was broken, and the overall condition of the building clearly shows it is in desperate need of renovation. Don't be fooled by the photo-shopped picture! I have stayed at many Holiday Inns before, but I have never experienced one in such poor condition. This hotel does not meet the standards of the brand, and I cannot recommend it to anyone.