Casa Victoria Suites

We arrive at the hotel and since the room is not ready, we change and shower in the changing rooms by the pool. They are very dirty and neglected, just like the common areas. When they give us the room we see: - hair on the sheets and pillowcases - shower with remains of gel and shampoo and water from the previous guests, not cleaned - humidity on the walls - it has not been swept as there is dirt all over the room room - dirty dishes - holes in the walls where you can see the cables - paint stains - black and red stains on the sheets and pillows - white stains on the sofa and armchairs - toilet flush button disengaged - power went out in the bathroom - ants in the bed - sink not cleaned, remains of drops When we complained at the reception (around 7:00 p.m.) the girl tells us that there is no one to clean and there is no other room to move into, the only thing I can do is to ask for a new set of sheets and change the sheets myself. A 4* should have bar service, lifeguard, 24-hour reception and a maid on duty. It has nothing. Don't be fooled. We were talking to another guest and he was in the same situation as us. Also if you do not have a vehicle, it is impossible. Far and bad road on the way up to the hotel.

A great disappointment, as in other hotels in Ibiza that have four-star prices and two-star services and on some occasions a hostel. The room was large, a small 1980's apartment with a fairly regular facelift. The decoration was nice but the raw material was bad. The bathroom was very old, the toilet was made of plastic (it had been a while since I had seen one), the shower was raised, my husband, who is 1'95 m tall, could not fit in it!!!! The doors did not close, the telephone was very bad, it was dirty and hardly any water came out. We also did not find a bath mat and the towels were 300gr (poor quality). The faucet in the sink was old and worn and there was no space to put personal belongings. The living room table was old and broken, you couldn't eat on it. The terrace door was very old, heavy and creaked. The bed was attached to the closet, in which I found the blister pack of a toothbrush that was not removed from other customers. To top it off we were told at reception that the rooms are cleaned every two days!!!! You pay €190 and they don't clean!!!!!! All this would not be so decisive if they had not charged us €190 per night. I am very used to traveling in hotels and I know the services that a hotel of this price offers. The Casa Victoria hotel does not correspond to the price category it charges, so I do not recommend it at all.....

4 night stay, great location on the west coast. A spacious terrace with a lovely view! For the rest, unfortunately no maintenance in the rooms, a strong smell of humidity impossible to get past. Dirty towels and damp dark rooms that we forcibly sealed off. Non-existent welcome, an almost ghost hotel during this stay. Too bad because great potential