Cranford Hotel

They say it’s a stylish hotel, they lie it’s a complete and utter disgrace shower doesn’t stay up so you can shower, no hot water to have a wash or shower no place to put your clothing staff are not very helpful, I asked for assistance about the hot water and they offered me a hoover never judge a book by its cover it’s a dump inside, parking spaces available which is the only good thing

Booked last minute, forgot to ask for ground floor room as I have mobility issues and they said all lower floor were taken. Our room was first floor which was three flights of stairs. The room smelt like smokers had been in there, it looked like it had been painted recently, but not professionally finished. Bathroom was tiny and had an awful back smell to it from the vent system. There was no plug hole to the sink and no soaps/toiletries. There was nowhere to hang clothes or towel in bathroom and no bath mat. The bathroom hadn’t been cleaned properly, was scum and water/soap marks round the outside edges of the shower. The small glass shelf was dusty and there were no glass provided in the bathroom. The painting and finishing off wasn’t done. There was a big hole on the floor behind the sink. I accidentally spilt water and it all went down the hole before I got chance to clean it. I’m the room itself the beds did look freshly made but no vacuuming had been done. It looked like the room had been made up quickly!! The beds were clean on inspection which was something and the mattress was comforting. There was a big round table between the beds (which I’m guessing would usually be under the window). There was a small desk with kettle on and packets of tea, coffee and milk. Tv above on the wall. Hairdryer in drawer which you had to crawl under the desk to plug in to socket as it was fixed in. There was no chairs or stool in the room to sit on to do makeup or put clothes/bags on. No hooks to hang coats. An old empty wardrobe was in the room but had no hangers inside. The curtains were old and needed a good wash as did the net curtains throughout the building. As for the carpets, well they were a mess. Stained and dirty in the room, would hate to think what had been spilled into the carpets. The carpets on the stairs and landings had paint marks on nearly all of them. I would not walk with bare feet. The dining room was nicely presented and a decent enough breakfast was available. However no Halal, which considering the area and the owners I found strange. However there were cereals and juice, coffee and English breakfast. A lovely lady was on hand in the kitchen to make tea and toast. The reception staff were very friendly at all times. Parking was a big plus for us. This hotel has a lot to work on. Even the small additions could make a whole lot of difference!!!! Please try harder then you would be a nicer place to stay!!!