Guest User
September 20, 2023
I don't like writing negative reviews. However, I felt I needed to say something about our experience (we had 4 rooms). All four of our rooms had an infestation of spiders. I killed 11 in my room, 8 in my daughters. Staff vacuumed up several in a 3rd room. And these were big spiders 3-4 centimeters. A few spiders--sure, ok--but this was unacceptable. Bring in pest control. We stayed at the Riverside during an extreme heat wave. The rooms were nearly unbearable because of the heat. Windows only opened about 5-6 inches. One room didn't have a fan, another, the fan didn't work. I certainly don't expect management to install air conditioning, but they should be prepared with quality high volume fans (a relatively small expense). On a positive note the staff were kind, understanding, and professional in the face of having to deal with some unhappy customers. The location of the hotel on the river is very nice.