Richmonde Hotel Iloilo Reviews

Checking in at reception was so easy, the moment we arrived we were welcomed by every single member of staff that we seen, exceptional customer service to the highest standards. We were in the suite room and we were not disappointed the suite is amazing so spacious and clean, we had afternoon coffee and cakes in the restaurant and again the service was 5 star from the restaurant staff. I work in the hotel industry in the UK at a 5 star hotel, I would thoroughly recommend the Richmonde Hotel it’s such a great location too.

Amenities are very good. Accessible to shopping malls and restaurants. Location is at the center of the commercial area(Megaworld) Hotel staff are friendly, accommodating and honest. Hotel’s buffet serve excellent food. Nice place for relaxation and family bonding.

Great location, comfortable stay. I booked 3 rooms for my family, we have enjoyed the afternoon sunset. Room is clean, however the roller to shower is not working in my room. Maintenance came to fix. Nice view from our room. Pool is not well maintained, many tiles partially broken, but the view is amazing. Wish to have eye on those. I ordered house sandwich / club, for my father, took at least 1 hour, haha . After ordering they went down to festival super market to buy snacks, chips, and they arrived first rather than the requested pool sandwich. The sunset view is amazing! Breakfast buffet to compare with Zuri hotel and Marriott, is bit behind. Please work on offering and food quality, fruits is limited. Find local fruits, simply latundan banana and alike is recommended rather than in shot glasses. Also the service , we family of 7 plus 2 kids, tables are small and waiters are hesitant to put us as family set up. This type gives us not family friendly experiences. Compare to other 4 star in the city. Overall stay was still great, my family still enjoyed, and we have wonderful city tour and dining.

all is good food clean hotel

Love this hotel. Near in the mall and some other stores defenitely will bolk again here sooon 🤩

Great location, good food, friendly staff, amenities were okay. Overall it was good but not great.

Nice to stay.

Stayed in the Richmonde when it first opened and was thoroughly impressed then. Had a reputation for being a high-end, luxury hotel that was revolutionary during its time in Iloilo City. Hence, it was a deciding factor for me when I chose to spend overnight again during my recent stay, only to be left disappointed. The room felt dated and not very clean. The restroom shower had a used wet rag left on the floor, and the showers needed much repair as rust was seen on the shower heads. May it be due to the fact of the room's price, but I question the hotel's housekeeping protocols when it comes to their attentiveness in room cleanliness and upkeep. Staff was pleasant, respectful, and welcoming. Overall, the hotel is still a better stay than most in the city, and it truly broke my heart to see the descent in quality. With multiple new hotels being built in the city, it is important for Richmonde to continue to improve its housekeeping quality in order for them to maintain that former prestige.

Stayed for an overnight for our family trip. We like their room. It was spacious, clean & neat. The bathroom is PWD friendly. It's just the bedroom's big window glasses that need cleaning. We missed a nice view or pic of the city from our room because the windows are blurry & dirty when we opened the curtains. Also, their is no attendant on the pool. We don't know how to request for towels , no phone visible to call the concierge for assistance. But Staff are all hospitable & friendly. My daughter loves the surprise cake I requested during our buffet breakfast at their Granary restaurant. Food was delicious, they just need more menu & choices especially for kids. Overall stay was memorable. Thank you!

Room size is big, more than the standard size. Room is clean and staff very welcoming. Indeed, we had an awesome Christmas stay in Richmonde!

Love the buffet breakfast and such a cozy and nice hotel to stay in Iloilo

Clean and the food is delicious😁❤️

Best Location and Best Hotel Service in the City! Excellent!

Staff are great, very friendly and accommodating. Price wise is okay. Foods on buffet breakfast is perfect. There’s quite a variety of foods perfect to every nationalities. Only thing is, we were not attended when we asked to clean the room, add water bottles and replace the towels. Maybe they just missed out but that is important. The basic necessity for grooming is not complete, no cotton tip, no cotton, no hair plastic/cover and no robe.