Reviews of Royal Emporium Incheon Airport

Response from Property: Dear Guest,Thank you very much for staying with us and for taking the time to share such a thoughtful review.We are delighted to hear that you found our rooms clean and convenient, and that the availability of sockets, airport shuttle, and 24-hour facilities added to your comfort. Your kind words truly motivate us to continue providing the best service possible for all our guests.We look forward to welcoming you again on your next visit.–총지배인 드림

Response from Property: Dear Valued Guest,Thank you for choosing Royal Emporium Hotel and for sharing your detailed feedback.We sincerely apologize for the inconveniences you experienced during your stay, including the blocked toilet, the condition of the lobby restroom, and the lack of urgency and courtesy from our staff. This is certainly not the level of service we strive to provide, and your comments have been shared with our team for immediate review and improvement.We appreciate your kind words regarding our location and nearby amenities, and we deeply regret that these positives did not fully compensate for the service shortcomings. Please be assured that we are taking your feedback seriously to enhance our facilities and staff training to prevent similar issues in the future.We hope you might consider giving us another chance to provide you with the comfortable and attentive service that reflects our true standards.Sincerely, General Manager

Response from Property: Dear Valued Guest,Thank you sincerely for taking the time to share your kind review.We are truly delighted to hear that your experience with us exceeded expectations, and that you found our shuttle service to Terminal 1 convenient and helpful.Your satisfaction is our greatest reward, and we will continue striving to provide you with even more comfortable and pleasant service on your next visit.We look forward to welcoming you again and wish you continued health and happiness.General Manager -

Response from Property: Dear Valued Guest,Thank you for choosing Royal Emporium Hotel and for sharing your honest feedback.We are glad to hear that you appreciated our complimentary airport drop-off and pick-up service. However, we sincerely apologize for the inconvenience you experienced when trying to arrange the pick-up, and for any staff behavior that felt discourteous or arrogant. This is certainly not the standard we uphold, and your comments have been shared with our team to ensure immediate improvement in communication and service attitude.We deeply appreciate your valuable input, which helps us to enhance our services. We hope to have the opportunity to welcome you again and provide a much better experience.Sincerely, General Manager

Response from Property: Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed your stay with us, especially the fantastic views and our convenient location. It's great to know that the ambiance helped create a relaxing atmosphere for you. We look forward to welcoming you back for another fantastic stay soon!Best regards,The General Manager.

Response from Property: Thank you so much for your detailed review! We're thrilled to hear that you were pleased with the cleanliness of the hotel and the service from our reception team. We sincerely apologize for the inconvenience caused by missing the last shuttle bus. We understand that it can be frustrating and we will continue to work on improving our shuttle service to avoid such issues in the future.It's great to know that the nearby E-Mart and CU were helpful for your short stay. We're also happy to hear that the wake-up call functioned as expected and that the room, though small, was sufficient for your needs.Thank you again for your feedback, and we hope to welcome you back soon for a more seamless experience!Best regards,General Manager.

Response from Property: Thank you for sharing your experience! We're delighted to hear that you had a smooth late check-in and enjoyed a spacious, spotless room with a great view. It's great to know that you had a restful night and found the amenities comfortable.We appreciate your feedback regarding the shuttle service hours and will take it into consideration for future improvements. We hope to welcome you again on your next visit!Best Regards,General Manager

Response from Property: Thank you so much for your wonderful review! We are thrilled to hear that you had a positive experience at Royal Emporium Incheon Airport Hotel.We're glad that the convenient location, free shuttle service, and overall comfort met your expectations. Your recommendation means a lot to us, and we are always striving to provide top-notch service to our guests. We look forward to welcoming you back for another stay in the future!

Response from Property: Thank you for your wonderful review! We're so happy to hear that you enjoyed the clean room, the beautiful bay view, and the comfortable bed. Your comfort and satisfaction are our top priorities, and we hope to welcome you back for another pleasant stay!Best regards,

Response from Property: Thank you very much for using our Royal Emporium Hotel and leaving your valuable opinions. First of all, I would like to thank you for your positive evaluation of the Incheon International Airport shuttle bus service, and I am sorry to hear that you are disappointed about the convenience facilities. We will review the matter internally and seek ways to improve it. Your valuable feedback greatly helps to improve the quality of our hotel service. We will continue to do our best to provide you with more satisfying services.

Response from Property: Dear Guest, Thank you for staying at the Royal Emporium Hotel and sharing your feedback. We are glad Thank you for your valuable opinion and please visit us again for a more comfortable stay. Best Regards

Response from Property: Thank you for your review! We're glad you enjoyed our convenient location with plenty of cafes nearby. It’s also great to hear that our staff was helpful and that you found the airport shuttle service convenient. We look forward to welcoming you again in the future!Best RegardsGeneral Manager

Response from Property: Dear Valued Guest,Thank you for choosing Royal Emporium Hotel and for your kind feedback.We are delighted to hear that you found our hotel good and clean, and that our staff provided you with a pleasant experience.Your encouraging words inspire us to maintain and improve our service standards.We look forward to welcoming you again soon.Sincerely, General Manager

Response from Property: Thank you for your feedback! We appreciate your suggestion about adding more food options for foreigners. We will definitely take this into consideration and explore ways to diversify the menu to better accommodate all our guests. Your input is invaluable in helping us improve our services. We hope to welcome you back soon!Best regards,General Manager.