Royal Emporium Incheon

I checked in very late, around midnight, and was never clearly informed that the 11:00 AM checkout was so strictly enforced. This morning, a woman from reception called me and was extremely rude and aggressive, demanding an extra 11,000 KRW. She showed zero hospitality or understanding of my late arrival. I felt so harassed and rushed that I was literally throwing my things into my bags and left with my suitcases not even fully zipped. To make matters worse, the facilities like the gym close at 8:00 PM, which is useless for anyone arriving late. It is a shame because the location has potential, but the hostile treatment from the staff makes it a place I will never return to. Save your money and go somewhere where they actually treat guests with respect."

I stayed for a night and the receptionist was very kind. She assisted me with anything that I requested and she was even kind enough to help me find an ATM which was a struggle if you use Union Pay. The hotel is a 12 minutes drive from airport with no traffic and the area was cute and quiet

Should work on cleaning the rooms better, service is not good enough.

Best hotel ever everything super and I’ll stay again soon

The room is clean and comfortable, I was able to sleep soundly after a exhausting travel.

Good if you need to stay close to the airport to make a transfer. Easily accessible by bus and good amenities.

Clean hotel and quiet. Can't say much more though because we arrived super late and have to leave early in the morning for the airport. Did the check in , and got a sarcastic comment from the receptionist because we arrived at 1am . After getting in the room , we wanted to ask the receptionist to book a taxi for us , and where was the remote for the AC , but he was not at the reception, and didnt pick up the phone either.... Didn't have the shuttle bus both ways. So had to take public transport , which is not very convenient. Had to walk 20/25min after the bus stop with all the luggage. However in the morning it was easy to book an Uber.