Arrived early around 1330hrs- asked if early check in is possible,
Front desk agent person Sylvia Jeong(only remember last name sorry) professionally greated, explaned about the accomodation and what i am entitled with highly experienced attitude and knoweldge. Helped me to purchase club access to enjoy food and the club access;
Not only her; but on the way to the suite, every paradise team members greeted, asked if help is needed and i was very much satisfied. I had strong impression the IR must have strong management team to bring up the service level this high.
Turnndown service i requested for 1830hrs was accomodated without a problem or any delay, club food was good, team members at the lounge was helping each other with big smile regardless of their department or duty which i believe team members should be very proud of themselves.
Paradise city is a big IR property. I was not expecting this high level of service quaility. They really are the top notch, i felt, experienxed like i am staying in the 200 rooms and below, small luxuary resort kind of detailed service experience.
I will definetly revisit.
