Grand Hyatt Incheon

A truly disappointing stay at Grand Hyatt Incheon. The hotel feels extremely old and outdated. Even the basic room amenities fall short—there are no universal power outlets or USB ports, which is quite surprising for a hotel of this category. The bathroom was even more disappointing. It looks like it hasn’t been updated since the 1990s. The shower setup is poorly designed—the showerhead splashes water all over the floor despite having a curtain. The lighting is harsh and unflattering, making the whole space feel even more tired and uninviting. The only bright spot during our stay was the airport shuttle service. It was punctual, and the driver was exceptionally helpful and hardworking—truly the only five-star element of this experience. Overall, the hotel is in urgent need of a major renovation. For the price we paid, we expected a comfortable and modern five-star experience, but it was a complete letdown. I regret choosing to stay here and would much rather have booked a newer, more reasonably priced hotel nearby.

What a great place to stay for families. The staff was nice and welcoming upon arrival and accommodated our request of having our three rooms nearby. The interior and bathrooms were well appointed with gorgeous floral arrangements throughout the lobby. The shuttle to and from the airport was free and convenient. We would definitely stay again.

After a very long flight, took the shower, the water was blocked and there seemed to be a leak, water was pouring out of nowhere, all over the floor. I didn't have the energy to complain. They need to fix it before they can take the deposit.

Easy access from ICN T1: From Arrivals Hall (1st floor), exit via Gate 3, cross the pedestrian crosswalk directly outside, look for the bus stop labeled 3C on the left hand side, there is a Hyatt shuttle stop sign. The service is from 5:35am to 22:05pm, every 30 minutes. Hotel room is clean and spacious, 24 hour room service high quality & good variety meals which is to be ordered online (by scanning a barcode) at affordable prices. It was an enjoyable stay!

Everything’s are great but The TV can not Open for NF and Toothbrush you have to pay extra