Birch Hill Suites Kansas City - Independence

It was really nice day, but they had to keep coming in to fix the shower which didn’t get fixed. They were supposed to fix it the day after we left. Finally, they did finally get it fixed I think.

The property is old but my room was clean and smelled good. The bed isn't comfy but bring a pillow and it's ok. The refrigerator and microwave were like new and worked great. Laundry was super convenient & expensive

The AC did great and the full sized fridge was handy. The bathroom was not clean there was what appeared to be a blood stain on the bathroom floor even. Bed slept wonderful. Def look into baggage carts the one laundry cart for everyone was inconvenient

After signing paperwork and paying, the staff decided to let me know that pest control and corporate would be entering all rooms. Very inconvenient when I have a pet I brought with me. I had to buy a kennel last minute… this should have been mentioned beforehand. I got into the room and was absolutely blown away… roaches crawling… floors filthy… bathroom door wouldn’t close all the way… mold in corner in bathroom… TV looked to be a smart TV but was not… absolutely TERRIBLE for 300.00 bill. Save yourself the trouble and find somewhere else to go.

I stay in extended stay hotels all the time. If you're staying here, make sure you bring pots, pans, silverware, can opener, everything you'll need to cook if you plan to use the kitchen. I bring everything, including my own towels, pillows, toilet paper, and paper towels. This is just like renting a mini apartment. There is a bed, TV, table, dresser, and a mini kitchen with a decent sized refrigerator. The place is designed for extended stays and residency. It's not a luxury vacation resort. My room was clean, quiet, and the bed was comfortable. I didn't need to use my own toilet paper or towels. The sheets and towels were much better quality than I am used to getting in an extended stay. The internet was very fast and I didn't need to use my work hotspot even once. The staff is more than accommodating. The staff is downright pleasant and helpful. Parking is generous. All the stairways and parking areas are well lit and free of loitering guests. Must of the people I saw are either working in the general area temporarily like me, or they live here full time. The food options are very close. There is everything from fast food to grocery stores within a mile. Highway access is an easy on or off one block from the access road to the hotel. It could not be in a better location. Honestly, after 15 years of traveling for work all over the country this may be the best extended stay hotel property experience I've ever had on the road. I didn't see any bugs. I never felt unsafe

Coming from out of town to arrive up to what looked and felt like a college dorm was terrible! The bedding and pillows were awful, the floors were filthy, and the light switch by the front door controls the lamps by the bed!!! Price should’ve been way cheaper

The room was very run down, paint all over the floors, the toilet consistently ran and not even a trash can in the room. The corner of the bed facing the nightstand reeked of animal urine, i had sleep on the edge of the other side of the bed. There were blinds but no curtains so trying to sleep was near impossible with the bright outside light lighting up the whole room. And then in the morning as I'm leaving there's a roach on my nightstand. This place is disgusting, don't stay here unless you're homeless like all the others LIVING here.

The rooms were okay, staff was nice and the heat and air conditioning did work good

Clean, beautiful and quite. Staff was wonderful, nice and accommodating and very much appreciated.