Super 8 by Wyndham Independence Kansas City

From the moment we stepped through the front door the stay was crap. There was no front desk clerk. There is literally a kiosk with a guy from India on the screen. They outsourced their front desk to India. In the morning there was someone at the desk, but for check in it was the kiosk. Then at midnight my wife woke me up... bed bugs. They wouldn't refund us since we already stayed for more than a few hours. So I tried to negotiate... how about letting us out of the reservation for the next 2 nights since I rsvp'd for 3? Na, we will just move your room. No, we are not staying here. We did not pay for bed bugs. OK, we will let you out for the bed bug room, but not the room that didn't have them (we had 2 rooms). Finally after threatening to write a review they gave us a refund for both rooms.

I had a very nice stay. I was there for business. My room was very clean but I walked to the ice machine just across the hall and my feet got soaked. Nothing worse then wet socks. Must of had a machine leak because in the morning they had towels and a blower on the floor. Stuff happens. I like that there was someone there attending at all times because unfortunately the area needs some City Clean Up. Again, not the Hotels fault but I appreciate them looking over the parking lot. Sure would have liked a coffee maker. I will stay there again.

Was not handi cap assessable. Stairs to each floor and my mom couldn’t stay because she doesn’t do the stairs. She has a walker

The staff was very nice, but the room was awful. It had a really bad smell and the toilet kept running. When I went and took the top off the tank to try to stop the water from running, I saw a row of some kind of insect cocoons running along the back of the tank. Yuck.

My overall stay was on point with the exception of the bathroom could have been a bit more cleaner. This is my second time staying at this hotel. I would recommend it. I give it 4 & 1/2 ⭐s.

Breakfast was sad they wouldn't put out no more breakfast after 8:15 which it ended at 9:00 and check in staff was rude and also bed bugs

Person at desk was extremely unfriendly. Said I had to pay $100 Deposit which was not mentioned when I booked the room. Entry light in the room wasn’t working so almost fell trying to get in the room because I couldn’t see. Breakfast was a joke

A hidden gem. Coffee always available. Right off the freeway, but always quiet.

My room was never cleaned my entire stay from 12/30/25 to 01/03/26. I had to exchange my own towels at the front desk everyday. I reported to front desk house cleaning issue. Nothing was done about it. On 01/02/26 a cleaning staff asked if i wanted my room serviced. I replied yes and the staff never came to clean it. The rooms had patches on the wall from previous holes. A flyer was passed around to day on new years day cleaning services wouldn't be available. I never seen a hotel do this. If I could give a rating of zero I would. When it comes to the breakfast food , there was no meat selection. The meat that was available was inside of a pot of gravy with biscuits that's not a proper way of serving food, no one even knows what the meat is. This place seems very ghetto. The carpet on the stairs were green and ugly.The smell of the hotel was of ****. The staff looked high. This was such a very terrible experience to go through being there for a funeral. Due to the fact that I was there , I had many other family members to book at this hotel only to experience such horrible service. I will not ever visit this location again and I will inform my family to do the same and others.