When we arrived we were able to check into our room immediately. Went into our room and it had NOT been cleaned. It was magically cleaned 20 minutes later. However, the top cover on the one bed still looked to have stains on it. We had made a reservation for a room that had 2 beds and a pull out couch, as we have 5 children. Arrived to find no couch, and no available rooms w/ a couch. Requested a roll away- didn’t have any. Requested an extra comforter and sheets to make a bed on the floor (YUCK) for my 9 y.o.- they never brought it. Thank goodness we had blankets from the car to put down. The beds were the most uncomfortable hotel beds I’ve ever slept on and the pillows were awful as well. Before heading home the next morning, we planned to eat the continental breakfast. There was no one servicing it and hardly any food left. (This was before 9AM). They literally didn’t even plates to put the dry bagels on- didn’t have any condiments for them? No syrup for waffles, no juice or milk for the kids. Not even a cover for my husbands coffee cup. I would not recommend this hotel to anyone!