Once home to Hong Kong’s first international airport, Kai Tak has transformed into a vibrant social hub. Dorsett Kai Tak offers stunning views of Victoria Harbour and is adjacent to the new 50,000-seat Kai Tak Sports Park, hosting major events and concerts. The hotel is located a 35-minute drive from Hong Kong International Airport.
Catering to both leisure and business travelers, the 373-room Dorsett Kai Tak features interconnecting suites, two luxury suites with private terraces, and the Presidential Harbour View Pool Suite with a 10m lap pool. Hotel amenities include a sky bar, Spanish-Sichuan all-day restaurant Siete Ocho, a rooftop infinity pool, a 100-square-meter fitness center, and a grand ballroom with double-height ceilings.
"Overall, my stay was quite good. The biggest flaw in the entire room was the bathroom not having a wet/dry separation! When showering, water consistently overflowed throughout the entire bathroom and even seeped onto the room's floor, making it slippery. This led to me slipping and falling during my shower, injuring my knees and arms. The subsequent handling of the incident showcased the hotel's inconsistent service quality.
Initially, I spoke with Manager Wu for a resolution. Not only did she fail to help me, but she also told me that if I went to the hospital for a check-up and requested a refund, they would not assist me with a room change. Her way of handling the issue was truly disheartening. What I wanted was for the wet/dry separation problem to be resolved, because the core issue isn't about a refund, but about my safety. If it's not addressed and I slip again, leading to a secondary injury, the situation would be far more serious.
Later, Manager Guo took over. After understanding my situation, he immediately upgraded our room to one with a wet/dry separated bathroom and arranged for staff to help move my luggage to the new room. His service attitude is highly commendable. Furthermore, the service attitudes of the hotel's front desk, restaurant, and housekeeping staff are also commendable. Especially Coco, upon learning about my old knee injury and fear of slipping, helped clean the bathroom floor and provided me with towels. Because my son is a DSE candidate this year, the restaurant staff went above and beyond to help him with his exams, including providing daily breakfast takeaways and a travel adapter at the restaurant.
Overall, the service attitude is praiseworthy, but I hope the hotel strengthens its service attitude training for all staff to ensure everyone provides a high standard of service to guests. Moreover, I hope the hotel can promptly address the issue of non-separated wet/dry bathrooms to ensure guests' safety and experience during their stay."