Best Western® Hotels in Inverness

After having two bookings cancelled over the last two years, we finally got to make our trip back to Inverness arriving on the 8th March for two nights as a birthday treat. We were booked on a great package for a two night stay that included breakfast, two course dinner for one night, afternoon tea and a free cocktail at dinner. Check in was easy and we received friendly service from the reception staff, who stored our bags for us until the room was ready, due to us having arrived early on the Caledonian Sleeper train. Our accommodation was in a Royal room which was large and spotlessly clean. The bed was very comfy and super king in size. The afternoon tea was quite nice, with tasty sandwiches etc, but the evening meal in our opinion was exceptional, with very attentive service from the restaurant staff. We had the steak (where there was a supplement) and the salmon, which was absolutely piping hot and just so delicious. The crème brûlée for our deserts were also really enjoyable. There were a list of cocktails to choose from, and you could exchange for wine beer or cider if preferred. The hot breakfast the next morning also was delicious, very tasty and well cooked, and mine had gorgeous scrambled eggs. You could help yourself to juices, drinks and buffet offerings like cereals and pastries etc. The staff overall all provide brilliant, friendly and efficient service after what must have been an horrendous two years. One lady in particular that oversees breakfast, provides exceptional service. Yes this hotel is dated, (if I was being really picky then I’d say some furniture needs replacing), but it adds to the character and charm somehow, and we just love it. This is the second time we’ve stayed here, and certainly will again. Thanks for a lovely stay.

Beautiful hotel in a perfect location I was warmly greeted by Maria who made the checking in process very stress free and was happy to answer all of my questions and made me feel welcome. The restaurant is definitely up there with the best hotel restaurant I’ve stayed in very enjoyable experience I will definitely be back.

With a stay at Craigmonie Hotel Inverness by Compass Hospitality in Inverness, you'll be within a 15-minute walk of Inverness Castle and Bellfield Park. This hotel is 0.8 mi (1.2 km) from Inverness Visit Scotland Information Centre and 0.8 mi (1.3 km) from Inverness Museum and Art Gallery.Treat yourself with body treatments and facials. If you're looking for recreational opportunities, you'll find an indoor pool and a sauna. This hotel also features complimentary wireless internet access and a banquet hall.Satisfy your appetite for lunch or dinner at the hotel's restaurant, Conservatory Restaurant, or stay in and take advantage of the room service (during limited hours). Quench your thirst with your favorite drink at the bar/lounge. Full breakfasts are available daily from 8:00 AM to 10:00 AM for a fee.Featured amenities include a 24-hour front desk, luggage storage, and an elevator.Make yourself at home in one of the 40 guestrooms. Complimentary wireless internet access is available to keep you connected. Conveniences include phones, as well as desks and coffee/tea makers.

Really disappointing experience compared with the photos displayed on their website. Here on business for four nights. On my first night I was allocated a room with a connecting door, the guests next door returned to the hotel around 11.30pm and played music till 3am. It felt like they were in the room with me. I honestly don’t think they were that loud, just absolutely no sound proofing in the room. I requested a room change as I had confidential calls to make, the reception quickly allocated another room for me, but based on the accommodation areas it is just a very tired hotel. Tight entrance into room and toilet area. Have to say lovely breakfast and food in the restaurant was good, as are the staff. Sorry would not choose to return.

Friendly and efficient staff. Room was large and comfortable. Decor perhaps a little tired but we e were lucky enough to have a river view. Breakfast very nice but not such a fan of the tick box menu. The time it takes for staff to explain, check and make any amendments could be spent just taking order. I can understand that it is more convenient for the wait staff though in busy periods or with large groups.

The location of the hotel is good, very convenient, convenient, and the breakfast is also good. Overall, it is good in all aspects and the price is right. It is a good choice to visit Loch Ness.

Very nice hotel, well situated and adequate for our needs, not much can be found at fault with this place staff were pleasant and attended to our request when asked. I would definitely stay here again.

The BEST hotel I have ever stayed in, the service was second to none special mention to Tracy on reception and the concierge, they made our experience one to remember! We felt like vips, I actually couldn’t fault the hotel, and will be highly recommending my clients to book here, and I personally cannot wait to go back! @elsdestinations

We stayed at The Penta from Sunday, July 17 through Thursday July 21, 2022. That Monday, we had a private tour of the Isle of Skye, and got back to the hotel at about 8:30 PM. We were tired and went to the hotel restaurant for dinner at about 8:50 PM, right before it closed. My wife ordered salmon. Huge mistake. At home, we would never order fish on a Monday, and especially not during a heat wave. But, we were on holiday and let our guard down. My wife is a physician (internal medicine), and based on the timing and severity of her symptoms, as well as her prior meal, she is extremely confident the salmon was bad. (My son and I ate burgers.) The next two days were a nightmare. She was in bed all day Tuesday, alternating between vomiting and violent, putrid diarrhea. We had a private tour booked to Glencoe on Wednesday, and were so thankful that it was not a bus tour. Our guide, Andy, stopped often for her, but we finally had to cut the tour short. This was truly disappointing as we flew to Scotland from NY for this vacation. I informed the chef of our suspicion on Wednesday evening. He told me he did not work on Monday night, but would look into it. He seemed genuinely sympathetic, but I never heard back. I also informed the front desk staff, who were similarly sympathetic, but I heard nothing from them, either. I was really disappointed by the utter lack of follow-up. Food poisoning is a serious health concern, and everybody apparently blew it off. If you are considering staying here, let me provide an honest assessment of the hotel below. Restaurant (F) See above. It earned this failing grade. Staff (B-) Over our stay, I interacted with four or five people, and they could not have been more polite and helpful EXCEPT FOR THE UTTER LACK OF ATTENTION TO OUR FOOD POISONING REPORT. i asked for a fan because the hotel, like most in the city, has no a/c. They provided two, which really helped. They were all friendly and nice. I would give the staff a solid A were it not for the food poisoning incident. Amenities (A+) The hotel bar is nice, and features a pool table and very ample, comfortable seating, including couches and tables. I enjoyed playing pool with my son while my wife recuperated in bed. The lounge bathrooms were modern, large, and spotless. The fitness center is quite good, with everything you need for a decent workout, and even has a tv and sound system. Plus, you can reserve the room for an hour. Location (A+) The Penta is a 5-minute walk from the train station, and is really close to wonderful pubs, restaurants, shops, etc. You can walk everywhere you need to be. Room (C-) We paid for the premium room, but there was absolutely nothing premium about it. The room was small, much smaller than we expected after looking at the photos online, and very, very sp****. There are no closets, so you get to hang your clothes on a hipster metal pipe that is attached to a desk. That said, the room was clean and serviced n