Kingston Hotel 15 @ Tower Regency, Ipoh

The check in process delayed more than usual and overall it is good and anusha helped us with this

“Had a great stay at this hotel! The room was clean, comfortable, and well maintained. The staff were very friendly and helpful throughout our stay. Location was also convenient with many nearby attractions and restaurants. Breakfast was delicious with plenty of choices. Overall, a very pleasant experience and would definitely come back again!”

The good things is room is clean. But the sad part was the hotel wash room smells bad. The 3rd bed was not as advertised it's temporary small bed. I was not allowed to change to other room as I complained. The just offer 3 free breakfast to us due to their manager was on leave. Trip.com should make sure your members that booking room from you apps should be your priority and be happy for holidays with family.

Do not stay here, there was a cockroach on the bed. The hotel is run down and in dire need of some maintenance. I booked two rooms for my family, one had an issue with the air conditioning on arrival and after notifying staff and someone coming to take a look, it still was not functioning as well as the other room. We asked to switch to a new room which was about the same, and decided to just deal with it for the few nights we were there. After the first night, neither room had been serviced. We had to ask for more toilet paper as you are only given the single roll in the holder. We asked for both rooms to be serviced the next day, and only one was serviced. The new towels provided had stains on them. This was also where a cockroach was hiding, which we caught under a glass and notified the staff. They seemed surprised and came to dispose of it, but nothing else was done. The staff we encountered were helpful, but it was apparent that the hotel was incredibly understaffed and poorly managed. I will never stay here again.