TownePlace Suites Dallas Las Colinas

Staff: great and nice. Room: clean. Location: great. Breakfast: good. Thanks a lot for the great helps from the staff at the front desk who help us to track our parcel and give a help to receive them. So nice girl.

Couldn't be happier with this property. Stayed for 4 nights and the place was very clean and all 3 desk staff that we spoke with during our stay were all very friendly and helpful and that is very refreshing!

Excellent staff, fair price, excellent quality breakfast, swimming pool, and basketball court. Great location.

Hotel & Staff This is a very nice, quiet and clean hotel with daily service. The rooms were in excellent condition. Also, the staff was friendly, courteous and obliging to all.

Good not great. Worth it for the space I’ve stayed at this hotel several times and will probably stay there again. With that said this stay had its problems. I stayed in a 2 bedroom room. I loved the space and the room actually got cold and the beds were comfortable. They cleaned the room everyday which was nice. However the kitchen sink had no hot water and one of the burners on the stove didn’t work. We ran into housekeeping a few times and they seemed frustrated with us because we couldn’t speak Spanish to them. Also when we checked in, the man working the front desk was having an argument with another guest that was very unprofessional.

Worst customer service ever The front desk guy who checked us in was rude to our kids. All they wanted was to go to the front office and purchase drinks and he acted as if they were thieves trying to take something when they had cash in hand. We had ants crawling everywhere kitchen and living room area. The pool wasn't working the entire time and it's still being advertised as available. Never staying again paid almost $500 for 3 days definitely wasn't worth it!