Unlike basic averaging, our rating system applies weighted calculations. We value verified reviews and newer guest experiences more strongly—so every rating reflects real, up-to-date stays.
Verified reviews
Location8.5
Amenities8.6
Service8.5
Cleanliness8.5
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All reviews(109)
Positive reviews(8)
Reviews with photos/video(4)
Great service(5)
Negative reviews(1)
Guest User
Junior Suite
Stay Date Oct 2022
Couples
1 Reviews
4.0/10
Posted on Nov 24, 2022
My first room was terrible. Water fell down due to a/c problem, when we arrive. We couldn’t do anything during maintenance and clean. So we spend dinner time in the room. And second day, we moved our room cuz of a/c humidity and noisy problem. the butler who works night time did nothing to prepare to move my room. We stayed at room for 3hrs. Finally I could move after I called frontdesk to ask moving my room.
In the result, we were just staying in the room in dinner time for 2days. It was super terrible experience. They messed up my honeymoon trip.
Anonymous User
Junior Suite
Stay Date Nov 2022
Couples
8 Reviews
10/10
Outstanding
Posted on Dec 19, 2022
Awesome hotel with friendly staff and incredible restaurants
Guest User
Junior Suite Garden View
Stay Date Jan 2025
Couples
1 Reviews
10/10
Outstanding
Posted on Feb 6, 2025
Good hotel, beach with a lot of wind but little sargassum. Good service, the restaurants are good but not outstanding. The pool is good, the bar needed repairs.
The gym and spa are spectacular
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superlady
Junior Suite Beach Side Oceanview
Stay Date Aug 2023
Couples
1 Reviews
9.5/10
Amazing
Posted on Nov 2, 2023
Even though there weren't that many guests, check-in wasn't done in order, and even though they said it was a honeymoon, there was no setting up whatsoever.
Other than that, Bartler also had good real-time communication and I was very satisfied with other services.
I intend to visit again, but I wish they paid more attention to making a better first impression.
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6/11
j3x25
Junior Suite Swim Up
Stay Date Apr 2023
Couples
6 Reviews
7.0/10
Posted on Jun 7, 2023
Did you expect too much... First of all, it's a pity that I didn't receive the buckler service well.
I tried to install the app in Korea, but I couldn't authenticate the app, so I exchanged it with KakaoTalk, but the answer came quickly, but the execution time was too slow.
If you ask me to do something, you have to tell me two or three times...
Because there are so many people, I think you must make a reservation for all restaurants. And it took a very long time to order food from room service or at a restaurant. It took more than an hour...
Still, I think it's hard to follow any hotel in terms of facilities, beach-owned chic cabaret show, etc.
Still, I have intention to revisit ~!~!
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Guest User
Junior Suite Garden View
Stay Date Aug 2023
Couples
9 Reviews
7.0/10
Posted on Sep 27, 2023
The service is overall satisfactory. The food is a bit bad, especially the pizza. ㅜㅜ And the Japanese food, teppanyaki, looks delicious. If I come to Cancun, I probably won't go there again.
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Loa
Junior Suite
Stay Date Oct 2022
Couples
2 Reviews
8.5/10
Very Good
Posted on Dec 27, 2022
room is good
The main pool is also small and there are no different types of things to use.. The water is dirty... .
El Gaucho is really delicious. It was nice that it was close to the beach.
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Guest User
Junior Suite
Stay Date Nov 2022
Couples
1 Reviews
9.5/10
Amazing
Posted on Dec 14, 2022
The hotel was so clean and nice to play in the water.
There are several restaurants, so it is fun to choose from.
It was a pleasant trip, especially thanks to the friendly staff.
If I come to Cancun again, I intend to visit.
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Guest User
Junior Suite
Stay Date Jul 2022
Couples
2 Reviews
9.0/10
Great
Posted on Aug 28, 2022
Amazing experience, all the friendly staff I highly recommend!