Isla Mujeres Villas

Keep in mind - you come here for the beach! However, as frequent travelors of the caribbean we were so pleasently surprised with the service - especially want to give a huge shout out to Cirilo in the bar, Eduardo and Luis are amazing bartenders, Nubar and Jose Sierra in the front. anything we ever needed, they were there. The cevicheria and their staff are incredible as well! the servers are awesome. The food was really good. Just got to find qhat you like. I would stay here again 💯

The hotel is very comfortable, you can spend money to drive a jet ski, the spa is very expensive, 300 dollars, the bed on the beach you have to pay 300 dollars to become a member to use, but the white chair is not used. Good food, especially there is a 24-hour service to the room. I eat French steaks and groupers in the evening. It's good, free cocktails and juices, and a rich buffet at noon. One thing that makes me feel uncomfortable is that people here are looking forward to tipping you. I know that the waiter gets more money by tipping, but I don’t want to pay for it all the time, though not simply. This hotel has this feeling, but the entire Cancun is like this.

Our butler Enrique was the best. He took care of every detail, even after hours he was available to correspond with us. All of the staff were excellent and the food was some of the best on any resort that I’ve stayed at in Cancun. The front desk management locked us out of our room Twice. The accounting department need better oversight.

We spent our honeymoon in TRS hotel with my wife. Check in was very quick and smooth unlike some other reviews i read takes a few hours, maybe it was on a weekday. Francisco at the check in counter was very helpful , he helped us upgraded our room to swim up suit and it was amazing! Sostenes and Cesar assigned as our butler for our stay and they were very helpful as well and always smiling. One thing I’d like to mentioned is that they said they have 25 minutes complementary spa for us for our honeymoon, and the reception told us to meet at the lobby next morning at 8:30am to take us to breakfast and to tour us around the resort. But the next morning we realized we have to attend to the sales center where they wants to sell us some traveling package which we didn’t expect, altho they are all very nice but we spent two hours there listening to them on the first morning of our stay and it was our honeymoon. wish they would let us know earlier then I would rejected, and they said we had to attend in order to claim the complimentary spa which at the beginning they said it’s for our honeymoon. Anyways, For food I highly recommended Gaucho steak house, we tried the bone in steak and they grill them with charcoal and it was very delicious , but the second time we went the steak was over cooked a bit. During our stayed we joined two activities, one is water aerobic and paddling. Both instructor was very fun and especially Dente. He was super friendly and patient! Overall we are satisfied with our stay, and would recommend to our friends.

The best location on Isla Mujeres. It is also a relatively large hotel on the island. The front desk service is very good. The room has been upgraded. It has a large space and a suite with a front view of the sea. The hotel's exclusive beach is across the road but very close. The texture is fine and white, and the waves are not big. It is very suitable for swimming and the experience is great!

I booked a sea view suite for about $250 a night, and stayed for a week. Because of the US epidemic, there were less than ten guests in the resort, so it was empty, and a restaurant was opened. There is a supermarket in the hotel, open from Monday to Saturday, you can buy some necessities. It is because the hotel’s own restaurant is very poor, so it is necessary to rent a car to go outside the restaurant to buy and eat back to the hotel, the hotel comes with a car rental service, car rental 46 dollars a day insurance. The restaurant outside the hotel is very cheap to eat. Basically, it costs US$100 to buy enough food for 3 days and bring it back to the hotel. Talk about the advantages. Very quiet, sea view suites have everything, microwave, stove, refrigerator, tableware, washing machine, very suitable for family living. The bed is very large and very comfortable, really comfortable! Also, the hotel is very clean. The location of the hotel is not in the 7th district, so the price is very economical.

So this review is pretty pointless, unless you are going in MAY 2023. The hotel is set to close down for a 6 month refurb at the end of the month. Yes its old and tired, but we did not experience any of the problems with linen towels etc that other reviews mentioned, there were always towels by the pool. Food excellent Boat transfer/ airport pickup seamless, with only a five minute wait, we were the only people on the boat. So if you are going in the next few weeks all should be great for you. One thing I do hope changes after the refurb is the Job of Leo. Please fins him a more serious role Leo is one of the most nicest, friendliest and energetic people I have met, his official title I think is ”wellness director”, but it seems at the moment he runs a kids club for adults. Leo comes round in the morning with his wellness drink, which we took out of politeness, but it was always unpleasant. Then you could seem him putting cucumber and cold towels on the faces of guests, who quite frankly look as if these cucumber pieces are the closest any salad has been to their mouth in many years. Next up it was volley ball in pool ( not required. Don't do it at the refurbed hotel) where 4 guests would shout and whoop constantly disturbing everyone else. not sure if they where whooping every time they managed hit a small ball over the net, or if was a celebration of the fact they managed to lift their arms above mouth height for the first time in years. Cant wait to see the refurbed hotel

If you're looking for a place with great service, this is it. Every single staff member was more than courteous. This is the second Excellence resort we visited and although similar every resort has its own experience and shine. Although you may be tempted to check out the steak house or the seafood restaurant for dinner, we highly recommend checking out the AGAVE restaurant. Not only did they highlight traditional local dishes but again the service was great! Our Hostess Alexandra, was friendly, made us feel more than welcome, and gave us some great tips as to what to do at the resort!

With a stay at Dreams Playa Mujeres Golf & Spa Resort - All Inclusive in Punta Sam (Playa Mujeres), you'll be a 2-minute drive from Playa Mujeres Golf Club and 15 minutes from Gran Puerto Pier. This luxury hotel is 8 mi (12.8 km) from North Beach and 9.1 mi (14.6 km) from Puerto Cancun Marina Town Center.Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. After dipping into one of the 3 outdoor swimming pools, you can spend some time at the private beach. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and babysitting (surcharge).This hotel is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. Enjoy international cuisine at World Café, one of the hotel's 9 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. When you are in need of a refreshing drink, visit the bar/lounge or one of 2 beach bars, or 3 poolside bars.Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Free valet parking is available onsite.Make yourself at home in one of the 502 air-conditioned rooms featuring flat-screen televisions. Rooms have private furnished balconies. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms have complimentary toiletries and hair dryers.