Endless Art Hotel-Special Category

I booked this hotel for three nights via *********** who I have to say were also absolutely useless at handling any complaint. I had booked this hotel as it was the only available hotel near to a hospital I was visiting, it had been promoted on *********** with 15% discount. Upon my arrival I found that the hotel didn't accept AMEX that I had pre-booked the hotel by paying and thus, they needed me to pay again on another card which meant I was hit with a non-sterling transaction fee, the hotel weren't remotely interested in this additional charge nor were *********** despite it being their issue. My initial thoughts on arrival was that this hotel is extremely small and situated on a small back street with a steep incline. We were allocated a room on the first floor and could not believe what I walked into. The bedrooms are extremely small, you can barely move around the bed. There is absolutely no view from the windows whatsoever, you look straight out onto the building next door. Our room was on the right hand side of the building, the alleyway below is where the smokers area is on the ground floor reception area so a lovely (sarcasm!) smell of cigarettes fumigates your room if the window is open. On the talk of cigarettes, I found a cigarette burn in one of the pillows on my bed, the bathroom ceiling was caked in mould, the shower leaked and sprayed everywhere when in use, it was clear this had completely rotted away the base of the wooden door frame. The television was hanging off the wall and the air conditioning didn't work apart from making a loud banging noise and was turning on and off every few minutes. I immediately reported this to the hotel and was met with a blank expression - as if I should have expected this! I raised a complaint with *********** asking for a refund and to be moved - apparently the hotel don't allow any refunds. Later the following day we were moved into another room this time on the 4th floor. No changes on the views and despite me and my friend booking a twin, we were put into a double room this time. Minus the mould, this time the shower head was completely rusted away and the air conditioning vent on the ceiling was stopped rattling by a KFC receipt. Because the room was higher up, all of the pipes were making noises and when one of the neighbours had a shower it sounded like they were in your room. I didn't have one ounce of decent sleep whilst there. Our room on the 4th floor did have a new TV on the wall with a sticker about if wanting to watch Netflix to ring reception, I called Reception who told me if I wanted a remote I had to pay a £20 deposit! I tried the breakfast options and two of the three days we were there noticed the fruit hadn't been changed and was rotting away, the only thing that looked fresh was some salad. Apart from that, if you enjoy packet dry croissants or french fries then this is the hotel for you! The only two single positives about this hotel are that it is only a quick walk fr

The hotel was good and very cozy. the staff was very friendly. There was a Pool with relaxing atmosphere and a professional spa. Also the location if hotel is so close to the city center. Definitely recommend it.

A lovely small very friendly hotel. The hotel was clean and comfortable with very attentive, helpful staff. Its location for someone like myself was maybe not ideal due to having a dodgy leg for walking. But taxim square was still only a 20 minute walk away only the first 100 meters is uphill. Taxis are readily available and the reception desk will call them for you. Beware the return journey as many taxi drivers are crooks. They make up their own rates, refuse to work on thr meter and one in particular uses a slight of hand technique to palm a 200 note and tell you you've given him a 10 by mistake. We enjoyed our short stay very much in Istanbul

I stayed in this hotel for 6 nights last week. Our room was very clean, the hotel has a swimming pool, sauna and Turkish bath, very clean and first class. There was also a professional spa team in the hotel, and you had to pay for the package to use the spa services. All the staff there were very kind and all requests were answered in the shortest possible time. In general, if you want to experience a quiet and quality hotel near Taksim Street, do not miss this hotel.