I wouldn't wish this experience on anyone.
After we checked in, our room was first checked to see if it was "ready", then we were taken to the room. On the way the first shock. A completely different very old building, in the entrance area a washing machine with a mountain full of sheets and towels from the hotel. Very narrow and dirty spiral staircases. Our room on the 2nd floor. Floor of different colors and completely broken, bed a thin mattress on a chip board. Sockets all loose and partly on the floor, (electrical cables are lying around). And generally everywhere dirt, dust and hair etc.
For another room we should first pay 20€ per night, which we didn't agree with. After a long discussion we got another room.
The room was a bit better than the previous one but also very bad. Mold in the bathroom, dirty walls, dirty floors, etc.
The towels and sheets all had stains of some sort.
The service was very bad. The lady at the reception does not speak English, Turkish or German.
The room was not cleaned once in 7 days. For fresh towels and even toilet paper you had to go to the other building and "ask" which ones.
In terms of furnishings, we had a VERY uncomfortable bed, an old couch, non-functional air conditioning, and a leaky bathroom. The doors are 10 cm too small for the frame, with the door closed we had a huge gap at the bottom where animals or other things could easily get in.
The location was bad in that regard as it was in a very uncomfortable corner and one was afraid to walk around late at night.
Unfortunately, there was no real help from Trip.com support during the stay either.
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