Reviews of Ramada Encore by Wyndham Istanbul Avcilar

Such a shame to have to write a poor review as the majority of the stay was ok. The room was comfortable, clean, good facilities, etc. However, the trip was spoilt at checkout. I had travelled to Istanbul for a hair transplant, so this hotel was booked on my behalf as they have a partnership with the clinic where I had the procedure. With that in mind, you'd think they'd anticipate that there may be some occasional, and accidental, staining on their pillows from some of the wounds. These wounds are dressed, and absorbent pads are used to cover the pillows and sheets. I was already tired, nervous, and feeling apprehensive following my procedure, when the woman at reception decided to tell me that I owed them $100 (!!!) for a new pillow. Feeling embarrassed, I decided to pay the fee - I just wanted to get out of there and go home. I mentioned this to the clinic and they were disgusted - they couldn't have been more apologetic. They gave me a $100 bill and the doctor said that he would take the matter further with the hotel. It left a bitter taste after a stressful three days. They are in partnership with a hair transplant clinic, guests will have several thousand holes in their heads - what do they expect??? Another negative point was the breakfast - the juice machines didn't work the entire time I was there, and there was never any water in the container.