Nova Plaza Boutique Hotel & Spa Reviews

disgusting bad hotel bad communication, they put us in a room next to generator no refund to change hotel neither they changed my room shower broken tv not working lying to us telling us go to police.

Better to stay away from this hotel and its staff. Extremely rude and unprofessional staff. we found glass pieces on the floor of the room and in the bath and my child got injured and started bleeding. No first aid kit in the hotel and the staff was not bothered, they just said that go the pharmacy and sort your matter. Bathroom lock was broken as so was the mirror. AC not working. Location is fine.

worst hotel and staff. Bathroom was under repaired when we entered the room wash basin was not working and bathroom was choking, we requested to change the room, they laugh at us .there were glass pieces in the room, my 8years daughter got heart with the glass pieces and started bleeding, when I rushed to reception for first aid, they said they do not have it, Pharmacy is right in front of the hotel, but staff told me we do not have money to buy. I broke down and still they are not bothered, fellow guest helped me and got me the band aid. basic requirement, first aid kit was not available in the hotel. Our tour operator was also not cooperative, we requested him to arrange another hotel for us, but did not give us any support. Please do not use this brand again,

Murat is always willing to assist and provides excellent service to guests, very collaborative and attentive. The hotel breakfast is varied, very rich, the rooms are comfortable but in general it smells of cigarettes. Nova plaza prime🤙

The hotel is great, the breakfast is great, the truth is that we are very happy. The people here are very friendly and pleasant and they do everything they can to make your stay the best possible. Special thanks to Arzu Deniz.

Once again I see fellow countrymen complaining. What then is not known. This hotel is cheap and offers a lot (a few flaws aside). Receptionists, kind and quick, staff really attentive to the customer. Room: nice and large. Small improvements to be made but can be postponed. Breakfast: limited, you won't die of hunger, but no fries at 7 in the morning! Problem resolution: ****** at 2am (TV on high) resolved in 10 minutes by the staff with apologies. Spa: I enjoyed a total body massage, at a cost of €70 (discounted to €67) which was really well performed (let's take into account that it is as if I had paid €200 in Italy given that the average wage is €80 per week here) but for a there may be some time, both because I didn't want to go looking for dubious situations outside, and because of tiredness from work. Promoted.

The hotel is located 100 meters from the famous Taksim Square and therefore in a central position. Very clean hotel, comfortable rooms, the only comment I have to make is on the breakfast which offers few things to taste. Friendly staff at reception, very good WI-FI reception in the room.

The bad experience I ever had in Istanbul!! I arrived at the hotel I was really surprised by the state of the hotel no relation to the photos hardly any light very small... the reception just a small office it doesn't even deserve a star...en+ staff don't speak the languages ​​not even English... they let us wait standing for more than an hour even though we were tired and they asked us for a deposit upon arrival even though it was not mentioned on the reservation and we were not informed!! We asked to see a manager they refused hhh we had to cancel and leave the hotel even though there was a storm that day and they said nothing hhh luckily for us we found a much better hotel almost just opposite midtown nothing to see hhh avoidzzzzzzz