Redmont Hotel Nisantasi

I had a great experience during my stay at the hotel. The staff were very friendly and helpful with everything that I needed. The place is close to everything, shopping food places and clinics. Bus and metro are walking distance also.

Great service from customer service. The personel very good and willing to help. While the manager had a long face during all time.

Cleanliness was good, the AC in our first room (602) at the redmont was inoperable, it was too hot, we were then switched to another room and it was the same. Finally, after much pleading with the evening staff, he gave us room 402 which was much better. The room was small, but the AC worked and the bathroom was super clean. My biggest complaint is with the manager (has three tattooed lines on right hand). From the start the start he was confrontational about not having a passport as a form of ID. We had been staying in Türkiye for 10 days and stayed in 5 different hotels and not having a passport was never an issue. I always presented my US ID and that was sufficient. I then offered a picture of my passport, and that was not good either. Later in the evening we found out that this manager knowingly gave us a room (602) with no AC which was very confortable and large. (For context, its summer and it may have been 90F). The evening staff were much helpful and pleasant to talk to.

The manager at this location was very unpleasant to talk to. The rooms were cleaned but the rudeness of the manager (member with three lines tattooed on right hand) was not necessary. We had been in Türkiye for 10 days and stayed at 5 different hotels. The way we checked in was with a US ID card. We had not had any issues until we arrived here. He also would not take a picture of my passport. The manager then proceeded in giving us room 602 (which was pleasantly large and clean) but the AC was inoperable, temperatures outside were 90F. We left the AC running to cool the room while we went for dinner. After two hours the room was still hot. After we complained, we were then given another room with bad AC and finally a room that was smaller in size, clean and the AC worked. We were informed by the night staff that the manager was aware of the AC not working, yet it was given to us.

Overall good stay. Only part that I didn’t like much was the breakfast service.

Great staff ! Very polite, helpful and discreet. Close to everything

I liked the location a lot, very convenient for everything, the better part of town. And the staff. What I did not like was having to wait for over an hour or more to move into my room on arrival. Also lights were removed from the ceiling and grit and glass fell to the floor which was not cleaned up properly, I had a shower and stood on a small piece of glass, which I then had to treat to stop the bleeding, this ruined my evening. The towels were covered in spots of blood because of this work carreid out whilst I was out shopping and I was given no waring of the chance of steppping on minute pieces of glass. Very unprofessional work ethics. Ruined my last night there. Othewise I did like it and the staff but the comms was very bad concerning work on my room without any warning. Also no coffee each day as quoted in the advertisement for this hotel. Or water put in room. The adverts are not very reliable on ******* concerning the hotles, which is very annoying.

Nice location, clean and friendly staff.

Very fantastic hotel the personnel just wow their behavior and attitude fantastic . The hotel too clean and organized I hope I can return one day and if I m in turkey I will think just about it . Very loyal and calm with very special place in Istanbul