Rinkuoraikita 1, Izumisano City, Osaka Prefecture, 598-8511, JapanView Hotel Details
Select your travel dates to check room availability
We Price Match
1 night
Star Gate Hotel Kansai Airport Guest Reviews
4.5/5
Great
849 Reviews
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we employ scientific calculations that take into account the credibility of the reviews and the recency of the guest's experience to determine the final rating.
Verified reviews
Location4.7
Amenities4.3
Service4.5
Cleanliness4.5
Filter by:
Sort by:
All reviews(849)
Positive reviews(831)
Reviews with photos/video(317)
Easy to get around(154)
Close to airport(144)
Large rooms(114)
Convenient for shopping(68)
Nice sea view(48)
Delicious breakfast(37)
Strange smell in room(17)
Luxurious(5)
Negative reviews(18)
Elle2024
Superior Twin Room-Smoking
Checked in Nov 2024
Couples
11 Reviews
4.7/5
Amazing
Posted on Dec 8, 2024
We booked a smoking room mistakenly and they upgraded us to a suite at a very reasonable price. The girl at the front desk was very helpful.
The location is perfect if you have an early flight at the Kansai airport. Free shuttles are running to KIX frequently. Rinku Outlets is also nearby.
Response from Property: Thank you for your kind review!
We're delighted to hear that you enjoyed your stay and that our team was able to assist you with the room upgrade. It's great to know that the location was convenient for your early flight and that you found the nearby attractions enjoyable.
We appreciate your feedback and hope to welcome you back for another pleasant stay in the future! Safe travels!
Ai Li Ling
Standard Twin Room-Non-Smoking
Checked in Nov 2024
Solo travelers
1 Reviews
4.7/5
Amazing
Posted on Dec 7, 2024
I saw many great reviews about this hotel from service to location and I can say, I have no complaints except for compliments! The location is fantastic and you can literally walk into the hotel from the station. In addition, the view from my 41st floor is great! Located next to the hotel, there is a huge Cosme store where you can load up your beauty products before flying.
In less than 8 min walk, you'll reached Rinkyu Premium outlet. Shop till you drop!
I highly recommend this hotel. Despite it being a bit old, the cleanliness is top notch too.
Response from Property: Thank you so much for your wonderful review!
We are thrilled to hear that you enjoyed your stay and found our location convenient. It's great to know that you appreciated the stunning views from your room and the nearby shopping options, including the Cosme store and Rinku Premium Outlet.
Your compliments about our cleanliness mean a lot to us, as we strive to maintain high standards for our guests.
We hope to welcome you back for another fantastic stay in the future!
Sun PM
Standard Twin Room-Smoking
Checked in Nov 2024
Solo travelers
82 Reviews
4.2/5
Very Good
Posted on Dec 19, 2024
Not too bad. Staff are nice. Room is clean and spacious. Very convenient to outlet.
Response from Property: Thank you for your feedback!
We're glad to hear that you found our staff to be nice and that you enjoyed the cleanliness and spaciousness of your room.
It's great to know that our location near the outlet was convenient for you.
We hope to welcome you back for another pleasant stay in the future!
ASFAR
Standard Twin Room-Smoking
Checked in Oct 2024
Solo travelers
2 Reviews
4.5/5
Great
Posted on Nov 20, 2024
Stargate hotel is fantastic with its location and access to several things for example rinku town premium outlets, nearby supermarkets including 24hr trial supermarket and train station which is so convenient to go other places like namba, Nara and more.. the hotel staff and room facilities are excellent. I would only like to suggest if they can improve on their check-in time from 3pm to earlier like 12-1pm it will be great. Over all wonderful experience. Thank you stargate.👍
Response from Property: Thank you for your wonderful review!
We are thrilled to hear that you enjoyed our fantastic location and found it convenient for exploring nearby attractions like Rinku Town Premium Outlets and the train station.
It's great to know that our staff and room facilities met your expectations. We appreciate your suggestion regarding the check-in time and will certainly take it into consideration for future improvements.
Thank you once again for your feedback, and we look forward to welcoming you back for another wonderful experience!
DRYOLO
Superior Double Room Non smoking
Checked in Oct 2024
Couples
11 Reviews
4.5/5
Great
Posted on Nov 27, 2024
Strongly love the shuttle bus provided and breakfast is pretty good and handsome chef. The scrambled eggs need to be runny n creamy instead of dry. Room is pretty old furnished but spacious.
Response from Property: Thank you for your feedback!
We're thrilled to hear that you loved our shuttle bus service and enjoyed the breakfast. Our team works hard to provide a great experience, and it's wonderful to know that you appreciated the chef's efforts.
We also appreciate your input regarding the scrambled eggs. We'll certainly take your suggestion into consideration to improve our breakfast offerings.
As for the room furnishings, we are continuously working on updates and renovations to enhance our guests' experience.
Thank you once again for your comments, and we hope to welcome you back soon!
JoanZ
Superior Twin Room-Non-Smoking
Checked in Oct 2024
Business travelers
8 Reviews
4.7/5
Amazing
Posted on Nov 26, 2024
The hotel is located just 1 stop away from Kansai International airport and right outside Izumisano train station. The check in time was strictly after 3pm but they allow for luggage storage if you arrived earlier. The view from the hotel room was breathtaking! The hotel staffs, from front desk to the chambermaids, are all very polite and helpful. The breakfast spread was good and they even have a booth for takeaway coffee right outside the dining area. Overall, it was great!
Response from Property: Thank you for your wonderful review!
We are thrilled to hear that you enjoyed your stay with us and found our location convenient, just a short distance from Kansai International Airport and Izumisano train station.
It's great to know that you appreciated our luggage storage service and the breathtaking view from your room. Our team takes pride in providing polite and helpful service, and we are glad that you felt well taken care of.
We're also pleased that you enjoyed the breakfast spread and the takeaway coffee option.
Thank you once again for your kind words. We hope to welcome you back for another great experience in the future!
Anonymous User
Superior Double Room Non smoking
Checked in Aug 2024
Couples
8 Reviews
5.0/5
Outstanding
Posted on Dec 19, 2024
Very ideally located near Kansai airport. Ideal if you arrive to Osaka on a late night flight.
Response from Property: Thank you for your kind review!
We're delighted to hear that you found our location convenient for your late-night arrival at Kansai Airport.
Our team strives to provide a comfortable and accessible experience for all our guests.
We hope to welcome you back on your next visit to Osaka!
Djuliah
Superior Twin Room with Extrabed-Non-smoking
Checked in Aug 2024
Family
17 Reviews
5.0/5
Outstanding
Posted on Sep 9, 2024
Very convinent hotel, one stop from Kansai airport. Room was big enough as a comparison of typical Japanesse hotel. Staffs were freindly. Breakfast was great with a faboulous view.
Response from Property: Thank you very much for your stay at our hotel.
We are grateful for receiving a valuable evaluation.
Thank you for praising the employees.I appreciate that you have appreciated our employees. We aim to further improve service.
We will continue to devote ourselves to striving to give impression and satisfaction to many customers in the future.
We look forward to your continued use.
Sally
Superior Twin Room with Extrabed-Non-smoking
Checked in Jun 2024
Family
7 Reviews
5.0/5
Outstanding
Posted on Jul 29, 2024
As we take early flight, we select this hotel because they provide free shuttle bus from hotel to the Kansai airport in the early morning time. Location is prefect. It is connected to the JR Station with clear indication. It is convenient to Shopping lovers as it is closed to Rinku Town outlet and Trial. My room is at 46/F with super nice view.
Response from Property: Thank you very much for staying at our hotel.
Thank you very much for appreciating our staff. We will also tell those who responded on the day and encourage the maintenance and improvement of daily service.
We will continue to promote better service in the future.
We sincerely look forward to your next visit.
Margaret Shanly
Standard Twin Room-Non-Smoking
Checked in Jun 2024
Family
1 Reviews
5.0/5
Outstanding
Posted on Aug 6, 2024
I had an amazing stay at the Hotel. The room was clean, spacious, and comfortable with a stunning view. The location was perfect, within walking distance to great shopping options and great restaurants. Overall, it was a fantastic experience, and I would highly recommend this hotel to anyone looking for a pleasant and memorable stay.
Response from Property: Thank you very much for staying at our hotel the other day.
Thank you very much for appreciating our staff. We will also tell those who responded on the day and encourage the maintenance and improvement of daily service.
We look forward to seeing you soon on your next visit.
ScouterJ
Superior Double Room Non smoking
Checked in Nov 2024
Couples
2 Reviews
4.5/5
Great
Posted on Dec 8, 2024
The first hotel I stayed on my very first trip to Japan, that was more than two decades ago. Since then I always make it a point to stay here when I'm flying in via Kansai Airport. Old but gold.
Response from Property: Thank you so much for your wonderful review!
We are thrilled to hear that you chose to stay with us on your first trip to Japan over two decades ago, and that you continue to return whenever you fly into Kansai Airport.
Your loyalty means the world to us, and we are delighted that you consider us "old but gold."
We look forward to welcoming you back for many more visits in the future!
Anonymous User
Standard Twin Room-Non-Smoking
Checked in May 2024
Solo travelers
18 Reviews
4.0/5
Very Good
Posted on Jun 7, 2024
The hotel is very old, especially the bathroom. Though the room is large, you have everything you need for your rest.
Response from Property: Thank you very much for staying at our hotel.
Thank you for praising the employees.I appreciate that you have appreciated our employees. We aim to further improve service.
Every employee will continue to devote so that we can offer you more hospitality when you next visit us.
Guest User
Standard Twin Room-Non-Smoking
Checked in Jun 2024
Travel with friends
4 Reviews
4.5/5
Great
Posted on Jul 19, 2024
Good location. Close to Rinku Town outlet and train station.
Response from Property: Thank you very much for using our hotel hotel.
I hope that you will return to Japan.
Thank you for praising the employees.I appreciate that you have appreciated our employees. We aim to further improve service.
We look forward to seeing you soon on your next visit.
Moses
Superior Twin Room-Non-Smoking
Checked in Apr 2024
Family
6 Reviews
5.0/5
Outstanding
Posted on May 26, 2024
We stayed there for two nights to spend time to shop at Rinku Town. It’s a nice hotel. Conveniently connected to the train station and walking distance to the Outlet Mall.
I enjoyed the breakfast, natto, rice, grilled fish… and the view.
Most of the staff are friendly :)
Response from Property: Thank you very much for having us stay at our hotel.
Thank you very much for appreciating our staff. We will also tell those who responded on the day and encourage the maintenance and improvement of daily service.
We will continue working to become a hotel that will be selected by many people in the future.
We sincerely look forward to your visit.
AC889
Superior Double Room Non smoking
Checked in Aug 2024
Family
5 Reviews
4.0/5
Very Good
Posted on Sep 22, 2024
Nice view for breakfast
Response from Property: Thank you for your kind words!
We're thrilled to hear that you enjoyed the view during breakfast.
We strive to create a memorable dining experience for our guests, and it's wonderful to know that we succeeded in making your morning special.
We hope to welcome you back soon for another delightful stay!