Hyatt Place Jackson/West Tennessee

The breakfast selection was underwhelming and more comparable to what I would expect at a two-star hotel. That was disappointing, as I expected a much higher-quality breakfast experience from a Hilton property.

While I appreciate the kindness and professionalism of the front desk staff, there were several aspects of my stay that were disappointing, especially since I always choose hotels over Airbnbs because of the amenities and convenience they provide. I arrived around 8:20 p.m. on July 3. During check-in, I asked whether there were any restaurants nearby and was told there really weren’t, but that the hotel kitchen was still open. I immediately went to order food, only to be told by someone in the kitchen that they were already closed, despite the posted hours indicating they were open until 10:00 p.m. I also noticed the front desk telling another guest who checked in after me that the kitchen was still open, and the amenities information I received at check-in also listed the kitchen as available. I then went to Room 325, where the temperature was 86 degrees. The room felt like a sauna. I lowered the thermostat to 60 degrees, but after approximately 40 minutes, the temperature had not changed and the thermostat still read 86. Additionally, the light in the sitting area flickered and would not stay on. While waiting for my DoorDash order, I spent about 20 minutes downstairs because the lobby was significantly cooler than my room. After returning with my food, the room was still extremely hot, although the light had finally come on. I contacted the front desk, explained the situation, and was advised to come downstairs to receive a different room. I was moved to Room ***, which was comfortably cool upon arrival. However, I noticed dead insects on the floor and stains in the floor beneath the bedside table. I also realized there was no hand soap in the bathroom, and the following morning I discovered there wasn’t any toilet paper either. On Saturday evening, after returning to the hotel expecting to order dinner well before 8:30 as to not run into the same issue from the day before, I was informed that the kitchen would be closed for the remainder of the weekend. Unfortunately, this information was never shared during check-in, and had I known, I would have planned accordingly. Overall, while I appreciate the courtesy of your staff and the prompt room change, the combination of inaccurate information, maintenance issues, cleanliness concerns, and missing basic amenities resulted in a stay that fell well below my expectations. I simply expected a more consistent experience and hope this feedback is helpful in improving future guests’ stays. I’m willing to give it another try because I was advised they are fairly new.

New property and quiet location. Overnight stay. Clean fresh room. Good wifi and shower. Breakfast needs improvement but enjoyable stay.

Awesome hotel with awesome staff. Food at the hotel is great! This hotel is close to everything in the city in about 15 or 20 minutes.

No hot water for a shower. They offered a different room, but I had already taken a barely lukewarm shower. My concern was dismissed because they had only been open for 4 months.

I had a very positive experience during my stay. The staff was professional, welcoming, and accommodating from the moment I arrived. Even though I had a late check-in after 10 p.m., they handled everything smoothly and made me feel comfortable and valued as a guest. I especially appreciated their attention to detail and willingness to assist with any questions I had. The overall atmosphere was pleasant, and the customer service truly stood out. I would definitely recommend this location to others and would gladly stay here again in the future.

One of the highlights of our 3-week road trip! We were greeted by a lovely friendly lady at the check-in desk who really took an interest in our journey along with the deputy manager who was similarly enthusiastic. Our room was beautifully clean & spacious & as it is a newly opened hotel, everything was so fresh & modern when compared to most of the other properties that we stayed in! We chose to eat in the on-site restaurant which was simply superb. Our server (Kirstie?) was so helpful & took time to chat with us even though the restaurant was very busy that evening. The breakfast in the morning was slightly disorganised though, with a lack of staff to restock the plates & a few other items. The layout needs improving too, glasses should be next to the juice machine, not the other side of the room. Perhaps this is something that will improve soon. Overall though we would definitely choose to stay here again.

I chose to stay at this location bc it was real close to my son’s dorm. The facility was beautiful, the room was clean and the bed was very comfortable. The only issue I had was the water in the shower was cold and even having it all the way on hot it was freezing.

New hotel with plenty of bugs to work out like extreme water pressure to the point of painful shower and ac made a lot of noise .. had to switch rooms .