Marriott Jacksonville Downtown

It’s a good clean hotel

Great deal on a very good hotel.

I found the experience to be quite disappointing. While the room itself was decent, several issues overshadowed my experience. First, the night staff exhibited a shocking level of unprofessionalism. Upon check-in, I was greeted by a staff member with her feet up on the counter, which set a poor tone right from the start. The room was advertised as having a river view, but instead, I was faced with a view of the building next door. The hotel's amenities were also lacking. I was surprised to find that the coffee shop in the lobby closes at 11 am. Entering the lobby was another negative experience; the smell was offensive and unwelcoming. The elevators were filthy and appeared to have never been cleaned, and to make matters worse, a strong, nauseating perfume was constantly sprayed inside, making it an uncomfortable ride. Overall, this hotel felt grungy and dated. Given the combination of unprofessional staff, cleanliness issues, and unpleasant odors, I would not consider staying here again.

For the price I got on ******* it was a great value. Nice hotel, close to the football and other stadiums.

Shower didn’t drain well. The plug ins on the bathroom side of the bed didn’t work. I was charged for valet parking which I didn’t use but did have them fix when I checked out.

This hotel was so nice, from the family service for the team to adopted I really will stay here the next time I love this hotel