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"The hotel was very convenient with shanghai railway station. staff were kind and very accommodating. thank you for making us feel safe. according to the police this location is very safe. thank you so much! apologies for the inconvenience and I will definitely recommend this hotel to my friends and family"

"Unlike most toilets in China, this toilet had a solid door (not glass door). The toilet is huge and beautiful. The room is large as well. Decor is beautiful. Location of the hotel is marvelous. Reception staff is also very helpful and friendly throughout our stay. I even spotted a reception lady rushing out to help guests with their luggages every now and then. I only gave 4/5 for the facilities as: 1. The extra bed (see photo) was extremely hard and not comfortable. Quite expensive per day for the quality. 2. The aircon appears to be controlled centrally. The room was heated well but may be too warm at times."

"The room was cozy and clean, giving a warm, home-like feeling. They thoughtfully provided three pairs of slippers and three sets of toothbrushes. It was quiet at night, perfect for sleeping, and there's a swing in the common area for kids to play on. Dinner comes with complimentary breakfast. A big thank you to the handsome young owner who even helped us find a friend to book Disneyland tickets when we couldn't get them ourselves online that day. It's not far from Disneyland, just a short taxi ride away, practically the starting fare. You can also order takeout easily, including KFC, Shaxian Delicacies, and Yidiandian. Great value for money and a comfortable stay. I'm planning to return for a second visit. Wishing the owner prosperous business and a flourishing fortune! Thank you! : )"

"The room was great and very clean! The cleaning staff tidied up every day, and the room environment was excellent. It even had a smart toilet. The room was spacious, tidy, and clean, with great floor-to-ceiling windows. There was also a cat house, and all the cats inside were super cute and affectionate! Their fur was so soft to touch, I loved it. I'll definitely choose this place again next time! Regarding the Disney shuttle service (based on the number of guests in the room, with the evening pick-up time determined by the fireworks show): It was fantastic and very convenient. The driver even gave us tips for visiting Disneyland."

"An experience that exceeded expectations! I booked a terrace room, and the moment I pulled back the curtains, it was stunning – I was greeted by golden ginkgo trees. The hotel's decor is quite traditional, but the facilities feel relatively new. I originally booked it just because it's conveniently located across from the Shanghai Conservatory of Music for an exam, but I never expected such a great stay. I even took some super artistic photos of my daughter. Room 215 is highly recommended!"

"This hotel has become my go-to for almost all my business trips to Shanghai since 2025. This time, I actually had a moment to check out the gym. It was great! I was walking on the treadmill and could even see people doing beautiful strokes in the pool. Really enjoyed the experience!"

"This hotel is really convenient, being close to both Pudong Airport and Shanghai Disneyland, with shuttle services available. It's also not too far from the metro station, making it easy to get to the city center. The cleanliness is good, and the breakfast is fantastic. Plus, the service is warm and attentive."

"Enjoy one-way pick-up or drop-off at Disneyland: the driver is very responsible and the lady boss is also very enthusiastic. I had a lot of fun at Disneyland. The price-performance ratio is very high."

"My parents stayed here while visiting. The location is close to our apartment while being well connected to the rest of the city by the nearby line 10 Yili Station. They had breakfast every morning and enjoyed it each time."

"The overall environment was pleasant. I booked the Hao Ya Pujiang Grand Bed Room for 1088 RMB on Ctrip. What attracted me to book this room was the pictures displaying a living room and a bed area, both with floor-to-ceiling windows. On the morning of our check-in day, I specifically called the front desk to inquire about early check-in, explaining we had a child, and asking if a room became available. The front desk informed me that standard check-in was at 3 PM, but they took my phone number and promised to call if a room was ready earlier. Later, before noon, they called back, saying the room would be cleaned and ready for check-in sometime between 2 PM and 3 PM. I arrived at the hotel around 2:50 PM, but the room still wasn't ready, so they asked us to wait, which I understood. During the check-in process, I asked three times about how many complimentary breakfasts were included. The male staff member assisting me repeatedly ignored my question. A few minutes past 3 PM, he announced the room was ready. I pressed him again about the breakfast, and he stated only one was included. I casually asked if they could offer an additional one (as many hotels do). He flatly refused, saying I could purchase one, and then remarked, 'You booked a special offer room, and our current rates are much higher now...' I retorted, 'I paid the price displayed on Ctrip when I booked. Did I ask you for a discount? Are you implying you gave me a special deal?' I found his comment irrelevant and unprofessional. He then mumbled something about their restaurant being outsourced. Upon getting the room key and heading to the room, I immediately noticed it wasn't the room type I had booked. I called the front desk to report the issue. A female staff member asked me to wait in the room while they looked into it. A few minutes later, she informed me that the 'Hao Ya Pujiang Grand Bed Room' actually has different configurations, and the specific layout I had booked (and wanted) was currently occupied by a guest who had extended their stay, meaning no such room was available for me. I disagreed, stating I specifically booked based on the pictures and expected that exact room type. 'You shouldn't sell me one thing and give me another,' I said. She then said she would escalate it. And that's when things really got interesting. The same male staff member who had checked me in (and commented on the 'special offer room') called. He reiterated that the current room was indeed a 'Hao Ya Pujiang Grand Bed Room' variant, but the specific layout I had booked, matching the photos, was unavailable due to an extended stay. He then proceeded to tell me to check out. I had specifically booked this room three days in advance. Why should *I* be the one to check out? I insisted I wanted the room type I booked and threatened to complain if they couldn't provide it. His response? 'Go ahead and complain. We can't provide it. We're not going to kick out an extended-stay guest for you.' I countered, 'You're withholding the room I booked, and you think *you're* in the right?' First, I made my booking based on the specific room type photos shown on Ctrip. Second, the hotel failed to inform me in advance that the room type I wanted was unavailable. At this point, he retorted, 'You didn't even make a note in your booking requesting the room with the sofa and floor-to-ceiling windows.' I was incredulous: 'Excuse me, I booked based on the pictures on Ctrip, and I expected the exact room type shown. How was I supposed to know your hotel has different configurations *within* the same named room type?' His attitude was appalling and arrogant. I immediately hung up and contacted Ctrip customer service. (A special shout-out here to Ctrip customer service for effectively upholding consumer rights!) After communication between Ctrip and the hotel, they eventually moved us to a room that closely matched the one in my booking photos. Regarding breakfast, other reviews mentioned it was unappetizing, so despite having one complimentary serving, we decided not to bother with it. (They don't have delivery robots, and takeout orders need to be picked up from a table near the lobby entrance.) On a positive note, the view from the floor-to-ceiling windows by both the bed and the sofa was indeed very good. As many other reviews indicate, the staff's attitude is generally poor. A tip for future guests: If you book a specific room type, it's advisable to call the hotel beforehand and explicitly request them to reserve *that exact room* for you, or you might end up in a different one upon arrival. Photo 1 shows the room type they initially assigned me; Photo 2 shows the room after the change."