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"The room was great with an amazing view, and breakfast was delicious. The only thing was that the hotel entrance was a bit small and hard to find at first, and operating the elevator took some getting used to."

"The staff were incredibly friendly. The room was clean, but the front desk staff were especially friendly. If I ever return, it'll probably be because of them. The staff were incredibly friendly. The room was clean, but what stood out most was how exceptionally kind the front desk staff were. If I ever return, it'll probably be because of them."

"Decent hotel always very busy due to competitive pricing. Many rooms have lovely river views as its one of the very few hotels with no road inbetween. However, this location also leaves it a taxi rather than walk to anything around it, local shops, cafes, bars etc. Overall the place is comfortable with a good standard of service. Our biggest disapointment was the hotel food, average at best and USD20pp for a not great buffet breakfast, we only tried it once!"

"Great hotel, definitely one of the best in Cairo , we got an upgrade and the staff in the club floor was very friendly and nice. Room is very clean, quiet , hotel resto has many to choose from. Quality of the breakfast is also great. Highly recommended to stay if in Cairo"

"The room was a bit small, and there was a strange smell coming from one side of the bed, though I couldn't pinpoint the source. The shower knob was incredibly stiff; I had to use all my strength just to turn it on. The worst part was check-in. After a 10-hour flight, I arrived at the hotel around 1 PM, only to be told the room wasn't ready and I'd have to wait 45 minutes. So I waited. An hour later, I checked again, and it still wasn't ready. Another 30 minutes went by, and when I inquired again, I was told it still wasn't ready. Meanwhile, other guests were checking in at the front desk, and none of them seemed to be waiting. It wasn't until past 3 PM, on my fourth attempt, that the front desk initially told me to wait again. I then mentioned that the lobby air conditioning was too cold and I wasn't feeling well. Only then did the front desk say 'Okay...' and promptly made our room cards. It really felt like they had rooms available but just weren't giving them out... The bed and pillows were good; I slept very well for both nights. However, there was always a loud noise in the middle of the night... It sounded like huge pipes or some machinery running. The room came with a universal adapter, which was a thoughtful touch."

"私人旅館 房間大很不錯 設施也很新 衹是在一個比較舊的樓裏因為到的比較晚有點嚇人 但是前台小哥很熱情的去樓下接我幫我提行李退房還把我送上車 感謝"

"If we consider Egyptian standards, this hotel in Cairo is probably one of the best. If we refer to the European standards of 5-star Kempinski hotels, there would be a lot to correct. From the fact that the staff should respects privacy (they just walk into the room, while I were naked going to shower and then leave, without apologizing and laughing loudly), to the fact that there is a glass screen in the shower (same in 3 different rooms) leaking water, floods the bathroom or, say, the security service harassing you at 2 in the morning because of a ”suspicious” item in the suitcase, although the same thing was in the suitcase of the previous two arrivals and no one paid attention (it was a steam iron). In general, the staff is forced to be polite and they are very slow. Just a very kind restaurant receptionist and one nice waiter in Osman restaurant. I believe that this is the maximum that Kempinski manages to achieve in terms of its own standards considering the mentality of Egypt."

"Stayed for 5 days and 4 nights. The breakfast was very good. The service was OK. The attitude of the female receptionist was average. I strongly recommend that you use Uber when you leave, instead of calling a taxi from the front desk. The front desk will charge you 30 USD. Uber is 200 Egyptian pounds."

"The hotel is centrally located in a quiet area in Zamalek and easily accesible to all atttactions in Cairo. The hotel has aged and yet being maintained fairly."

"The shower head only has a few strong streams of water, and the rest of the water is too weak, which makes the skin hurt when those few streams hit it, and I dare not stand forward. But in fact, I didn't get much water on it. I couldn't adjust the water flow, and the water that came out had an earthy smell. The carpet in the room was not very clean, and the quilt was always damp. The coffee capsules I drank on the first day were not replenished on the second day. The small bottle of water was charged and I didn't have to pay first, I had to pay by card. The front desk finally told me hope to see you again, and it was the only time I said no you will not in all the hotels I have stayed in🥶🥶🥶🥶By the way, I caught a cold on the second day of staying in the hotel🤒I didn't even turn on the air conditioner in the hotel. This hotel is a bit unlucky for me🙂↔️🙂↔️🙂↔️"