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"Above anything else, we must mention how incredible Miss Julie was on the cruise. She was so helpful and friendly and was so kind to our daughter, she made all the difference on the cruise. We scored it higher because of the outstanding level of service she gave. All the cruise team, from the tender pilot to the waiting staff, cleaning team and cooks were all making their best effort. It was an inexperienced team on a new cruise, but the smiles and friendliness outweighed everything else. Overall the cruise was good, but the poor organisation and information let it down a bit. The first day everything was good. Alex the cruise manager met us at off the tender, gave an introduction and a schedule for the first day, kayaking, visits to a cave and a really nice dinner on deck. The music had are very good too. For the second day, the entire day was spent on a different boat so that the cruise ship could return to port and drop off those only staying for one night. The day was actually great fun, kayaking, visiting caves and a secluded beach. You miss out on all this if you only stay one night. When we returned to the ship in the afternoon a new large tour group boarded and from that point forward the other passengers were pretty much forgotten about. Alex was nowhere to be seen and nobody shared any information about the schedule from that point forward, which meant we didn’t know about the afternoon tea on deck nor the Vietnamese cooling lessons, although we did manage to catch the end of it. Then in the evening, the tour group started a big party, with lots of drinking and really bad Karaoke at full volume that carried on until nearly midnight, echoing round the whole ship. They were only enjoying themselves, but not great for young kids sleeping, especially since each day starts at 06:30 sharp. Even less great when you arrive at breakfast and check out time has been moved to 9 am instead of 11am. The other thing to note is that the ship itself is not new like many reviews have stated, but an old vessel that’s been refurbished with mixed results, with parts still not finished and its age still showing in places. (They were still welding deck parts whilst we were sailing.) I am sure that as the management team get more experienced and organised, things will run much more smoothly, but given that this is billed as a luxury cruise and matching price tag, it needs to improve to be good value."

"Excellent location to stay overnight waiting for a ferry to Katba. The number is tired, everything is very simple, but it can be survived, the main minus is bed linen with spots and no sub-sub-sub-sub-sub-sub-sub-sub-sub-sub-sub-sub-sub-sub-sub-sub-sub-sub-sub-sub-sub-sub-sub-sub-sub-sub-sub-sub-sub-sub-s"

"Our cruise was very lovely and the staff especially our tour manager Harry was exceptional. The food on the boat was very high quality especially the set menu for dinner. The views were amazing and the expeditions were lots of fun. I do have these concerns - on trip.com it states drinks and snacks are included on the cruise, this is misleading. This refers to one mocktail 250ml drink, and a bit of potato chips. Do not expect free drinks like water or soda or even just coolaid to be free to drink - you have to pay for everything. There is filtered water that you have to refill yourself at the back of the boat but this was a bit dodgy if you ask me. Breakfast and lunch was also good - not extravagant but hearty. There are also some hidden costs here and there where you have to pay extra for this tour or extra for that, which I whish was just all inclusive because I don't want to be bothered by paying for more things when on a trip."

"It is recommended to compare prices. At that time, Trip was the cheapest. The meal on the ship was very good. You will not be full at all. There are many activities. The waiter will also provide activities after dinner. I am really happy. However, the cruise ship next door is on Dancing at the top, I also hope that if there is such an activity, it will be easier for everyone to integrate. The waiters throughout the process are super nice. You have to pay extra for the shuttle bus to the port. I just asked the trio customer service at the time and they replied that the shuttle bus is 25 US dollars for a round trip, but in the end There is a charge of 35 US dollars."

"บรรยากาศบนเรือ ดีรู้สึกถึงความผ่อนคลาย พนักงานน่ารัก ช่วยเหลือดีมาก อาหารอร่อย ห้องพักสวยงาม ห้องพักสวย"

"My family enjoyed ourselves very much on Rita Cruise which we were switched from Alisa cruise on Ha Long Bay due to unforeseen circumstances. We were promptly informed by Mr Tony Pham, C.O.O. of the company. Transportation from hotel till check-in was smooth. Mr Alex and Mr Happy on Rita cruise made sure all guests were taken care of during the cruise. Food was plenty and well prepared. Activities were reasonable and varied. Kayaking and caves viewing in a boat were enjoyed by all. I had an experience in cooking class on board. My hubby and daughter had fun in squid fishing. The presidential suite we stayed in was amazing. I enjoyed the jacuzzi,massage chair and having fun at the mini golf on the balcony. It was a memorable and unforgettable trip for us. Thank you to Mr Tony for the souvenirs and for constantly checking to make sure we are fine. The gesture is very much appreciated. Check out these cruises if ever in Hanoi."