Reviews of Shakun Hotels and Resorts

This hotel says this is 5-stars but it is similar to 4-stars level quality. The interiors and the exterior of the hotel are great. The hotel staff was so kind to talk. The cleaners and restaurant staff were not great because they could not arrange filling soups and making waffles after I asked twice each.

Great hotel, very friendly staff, spacious room

Good hotel

1. The hotel listing is under 5 Star but it's no way more than a 3 or 4 star property 2. I was in waiting area at lobby between 6 to 8 am and it was a cold day so I ask guy at reception for a blanket but he clearly refused to help in this winter. It's really unprofessional and inhumanity 3. Rooms were ok 4. But service was so poor no one picks call for room service multiple times happened 5. When guest put order as in room dining they ask to clear bill immediately this is really annoying every hotel has a system to clear the bill at time of check out, but acc to this hotel it's look like the guest will leave without paying the amount. 6. Also they taking 40 percent GST on room service, I don't think there is slab or 40 percent GST on food even if delivered in room. Really pathetic and unprofessional things observed will never ever choose this property as my stay.

Superb service, Clean Rooms, Excellent ambience, scenic views, prompt services, nice food. Everything is just so good.

This hotel has wonderful staff like Naresh in the bar and he also delivered to the room. Naveen and Shaveen downstairs lovely people. The hotel feels new, the interior is fresh and it is secure from people. The bedroom is spacious, cool and has a lovely comfortable bed. The bathroom is spacious and it has all the luxuries you desire from this type of property. As a former hotelier I would say this place is one of the best I have stayed in India and they should be very proud of what they have. Naresh star of the show.

We were booked into this hotel by our agent who made great choices on our behalf elsewhere. However, our experience was very similar to the 16% of people who rated their stay as poor or terrible, and we suffered many of the things they described. Staff were surly and bordering on rude to me. They were completely dismissive when we raised issues about the check-in service, the rude staff in the restaurant, a faulty key card, the attitude of the lobby staff, state of cleanliness in some areas, lack of dining options advertised in the room etc. It was awful. When we told them we were leaving after three hours and asked for a refund for the pre-paid rooms they were unconcerned and said they’d raise it with their managers. I can honestly say I’ve paid massively less for a dodgy motorway motel in the UK and got better service than that provided by the (claimed) 5 star Shakun. It is clear from all the other bad reviews that the hotel are aware of the poor service frequently provided but are choosing to disregard it. And we are still waiting for our full refund for the pre-paid room.

Rooms are value for money good ambience staff n other staff were courtesies quick in their service n manger Mr Amit sharma n staffteam n house keeping where good we forgott our values in hotel room locker n check out they properly collected everything from locker n inform us for the same n we collected back from them every items was their n we salute their honesty n promptness in informing us quickly we thanks them n wish very success in their life n we look forward for stay their in our future journey in jaipur

They only charge as per 5 star tariff otherwise its just a basic three star hotel with basic amenities, starting from entrance at night time it difficult to find the entrance their security willbe sleeping, reception people won't greet you the smile, matress in corridor is dirty dont know when they cleaned it last, electrical fittings are broken in room, bedsheets are not sparkley white, ACthermostat wont work, and house keeping staff will keep on greeting you im anticipation to get money mostly cause they get low salary. And for me they charged for extra person for my 9 year even though we were not provided with rollover bed.

Poor, non professional staff , old material stuff , location is good , staff specially manager very rude and unprofessional, I asked for a iron they provided one it was quite old and dirty iron and board , it leaved a strain on my shirt and burned it as well , on complaining instead of solving they put blame on me lastly I have to leave with dirty shirt . Poor services as well , staff respond very slowly, you need to call again and again to get the things at your room. Manager also told me to give review wherever you want so i am sharing my experience.

Good central location, clean and well-maintained room. The hotel offered competitive pricing and were accomodating.

Beautiful hotel with elegant decor and spacious rooms. Well maintained. Great service from check in , to breakfast and dinner service, and check out. Good security with card tap to access floors. We utilized the banquet hall for a Golden anniversary party for my parents and it was good size for a large gathering which made for a memorable photos. Like to shout out Pratisha on 2nd floor restaurant - she served us every morning in breakfast and once at dinner and she was very sweet and courteous and made nice conversation and was always smiling.

I have stayed in Shakun atleast 10 times in past few years. There is nothing to not like in this wonderful hotel. The ambience is great, rooms are very comfortable and clean, the food is excellent and the staff is very polite and helpful. We celebrated our 25th anniversary and 28th anniversary in this hotel. The staff went out of their way to make that day very special for us. I especially want to mention Mr. Amit for always helping us with our bookings and stay at the hotel. The housekeeping team lead by Mr. Mahendra Singh Shekhawat is absolutely wonderful and the chef Rajveer made excellent preparations to cater to our preferences. I highly recommend this hotel for anyone visiting Jaipur.

Nice well maintained property with clean rooms, central location, friendly staff and good food. Overall good hospitality.