Jasper Hotels with Airport pickup service

Based on previous reviews I was really worried about staying here, in fact I tried to change hotel based on the previous reviews but no other availability. Needn't have worried at all! The room was clean and tidy, carpet clean, and no signs of wildlife in our room as a previous review stated. Not saying that review was false but our room was nothing like that review. We were on the 2nd floor so maybe wildlife doesn't make it up that far. I can only say what I found. It is a simple hotel, more motel style, but was clean and tidy. As for rude staff we did not find that at all. I did witness a rather rude customer who was treated back with a curt manner, but to be frank I would have been curt back if spoken to in the way the receptionist was spoken to. No need for rudeness at all. We were told when we arrived that there was no maid service due to staff shortages. Not an issue for us. We make our beds at home, doesn't hurt making them on holiday. Any items needed were supplied from reception as and when needed despite them coping with power outage due to the wildfire. All I can say is if you want 5 star treatment and can't lift a finger yourself and are disrespectful to staff then pay for a 5 star hotel. If you want simple accommodation and are of a polite nature and treat others how you like to be treated then give this hotel a go.

So many fruit flies in the bathroom. AC was loud (but thank God for it!) Free Wi-Fi! The room also has a balcony, and the price is comparably cheap to other places in the area. On Connaught Dr., so lots of dinner options just a walk away. Loads of parking spots available. Shower was hard to use but that’s just a me thing (two knobs.) Good place otherwise.

They upgraded us to a outdoor facing room free of charge, and the staff was very nice. Room was clean and location convenient. However, mattresses were a little old and would sink in too much.

The furnishing in the room was nice and updated. However, I did not have a good sleep at night as there were a lot of noise and sound at night, probably coming from other room is using water. There was also slight noise coming from the fridge. For light sleeper, this room would not be ideal as the noise persisted through the night. Had feedback to the front desk but reaction was mild, perhaps nothing much can be done. Breakfast was very good and there is a variety of food items.

Absolutely great place. A little out of date but would recommend it highly. Beautiful part of town. Easily accessible food and shopping. Hot tub was clean and easy to find.

Rooms were clean and laid out well. Nice size balcony. There was a complimentry fire log in the fireplace but the room was a bit to warm for me so no fire! Kitchenette was well stocked with everything we needed. Bathroom vanity is a bit small. We stayed 5 nights so I had more stuff! The bedroom in the loft is a good size. There is a safe up there. There is a tv up there as well as downstairs. No alarm clock. There is a closet for coats at the entry to the hotel room and another closet in the bedroom. As well, there are 3 drawers to store clothes in in the bedroom as well. The stairwell going upstairs is a bit narrow and the last three steps spiral to the room (narrow at one end and wide at the other end) just as the banister ends. It took this 60 yr old a day to get used of that, especially in the middle of the night! There is a plugin close to the too of the stairwell so bring a nightlight if you want. I was also grateful for the small oscalatong fan in the bedroom as it was warm up there! Try to get a room with a garden view if you can.

Arrived fairly late and we’re new to Jasper. So we decided to eat in for the first night. I knew we were in trouble when the young man at reception put a call through to an extension. His colleague in the back office told him there was no-one in. He merely shrugged and said “stuff happens”, not thinking for one second that he was showing appalling customer service. This was so unlike the usual excellent service we’d received all the way across Canada, I was surprised. So he turned to us. When we asked about the restaurant we were told it was open for breakfast only. And that was what it states on their website. We checked there and then. It doesn’t mention it! So I asked about the bar - was that at least open. “Yes”, he said. “At breakfast”. (I never actually tested that.) He continued to insist that the restaurant was not closed - it was merely only open for breakfast. In the end he shrugged again and said (with no sense of empathy) “Sorry, what can I say?” This was such a shame that this surly, uncaring man is the first face of the hotel, because the service we received from other staff members was much better. They don’t service the rooms, but a request for coffee, etc, was acted on in 5 minutes. I would have preferred real coffee mugs and glasses, but it’s a small point. The rooms themselves are large and comfortable, if a little dated. The hotel is situated about a 10 minute flat walk to the centre to town. And the town has a friendly welcoming feel to it. People would say hello as you walked in. So, sorry, Chateau Jasper, you need to train your reception staff. Or suggest they find a calling outside the hospitality industry.

Spent one night here during a road trip across Canada. Accommodation was booked by a tour operator and changed from the Crimson at the last minute. Firstly no air conditioning. I honestly cannot remember the last time I stayed at a hotel with no AC. It was over 30 degrees when we stayed here so had to have the window open all night. Our room was next to reception so what with the noise from reception and from the street and the heat, very little sleep. Then at 5:30am a member of staff decided to start using a vacuum cleaner at the top of the stairs outside our open window. Could have been worse though, the ground floor rooms were partly underground so the windows opened literally onto the pathway from the lobby to the car park. The room was shabby, in serious need of refurbishment, dark, dingy and musty. There was a kitchenette which contained a cooker that looked sketchy at best and I certainly wouldn't have used it There is no restaurant in the hotel, they suggest you go next door to their sister hotel for breakfast. There is supposed to be an on-site coffee shop but that was closed. Having viewed the hotel on booking sites, I can only assume the photos were taken 20 years ago because they do not reflect the current state of the hotel. I also assume that the hotel can get away with this poor quality because of the lack of hotel accommodation in Jasper Seriously, 2022 and no AC.

The hotel is clean, the surrounding is quiet, the room is big, the facilities are complete

It is 2km away from the town of Jasper, like a resort. If you choose a standard room, like a guest house. Choosing a cabin is really great. The hut has a hob to cook for yourself, with underfloor heating and a fireplace. But driving in after dark is very dangerous. There is no trace of light + roadside stone. It is very dangerous for self-driving, and my car is scratched.