Best Western Jeju Hotel

The hotel is conveniently located near bus stops and is only a 15-20 minute walk to two duty-free shops, making it easy to pop back after shopping. Downstairs, there's a large G25 convenience store for snacks like instant noodles, and a Starbucks, which is great for accessibility! However, the bedding and facilities weren't very clean; the sheets had some stains, and toothbrushes weren't provided, so you'll need to bring your own. On the bright side, the hotel gave us a 10,000 KRW voucher for the supermarket, which was a nice bonus!

I compared over a dozen hotels for this Jeju trip, and choosing Best Western Jeju was the smartest decision. As an international chain, it delivers quality while being incredibly affordable, far exceeding my expectations. The location is absolutely unbeatable. The hotel is situated in the most vibrant area of New Jeju, just 3.5 km from Jeju International Airport, a quick 10-minute taxi ride away – a huge plus for travelers with lots of luggage. Even better, it's a mere 10-minute walk to Lotte Duty Free and 15 minutes to Shilla Duty Free. You can shop, drop off your purchases at the hotel, and avoid lugging heavy bags around. The room experience was also excellent. We stayed in a deluxe twin room, and at 30 square meters, it's easily one of the most spacious options for this price range in Jeju. We could easily open two 28-inch suitcases simultaneously with plenty of room to move around. Although the hotel opened in 2015, it's very well-maintained, clean, tidy, and completely odor-free. The bedding was also very comfortable, ensuring a good night's sleep after a long day of exploring. The service was very attentive. The front desk had staff who spoke Chinese, so communication was effortless. Check-in and check-out were very quick, and they proactively offered us a Jeju map and recommended local dining spots and attractions. The 24-hour front desk service was also very convenient; no matter how late we returned, someone was always there to assist us.

The rooms are quite spacious, and being on a high floor, there are no obstructions, offering great views. Some rooms even have sea views. The hotel's location on a main road means convenient transportation, with a bus stop right outside. The lobby is connected to a Starbucks, and there's a good-sized GS25 convenience store right next door (unlike some smaller ones). However, the room facilities are just average, and the layout isn't very practical. The mattress is also a bit too soft.

Facilities: We booked connecting rooms, each with its own bathroom. One had a bathtub, and the other a standard shower. However, neither shower had a curtain, so water easily splashed out, making the floor quite slippery. The slippers provided were not disposable; if you mind, you might want to bring your own. Toiletries like toothbrushes and combs are not automatically provided, but if you ask the front desk, they will give them to you. Each room has two rechargeable outlets. Overall, the room facilities are a bit old, but still acceptable. Service: Not all front desk staff speak English, only basic communication is possible. However, with real-time translation apps like WeChat, this wasn't a major issue. Interestingly, the staff member who came to fix our TV was Chinese. Highlights: They offer a 10,000 Korean Won convenience store voucher per night, per room. The convenience store downstairs has a good selection of instant noodles, and you can even prepare them there.

The hotel's location is great, right between the Shilla and Lotte duty-free shops. However, there were quite a few issues. The most annoying part was the noise from both the refrigerator and the air conditioning. The combination of these two made it impossible to get any decent rest. The hotel's soundproofing was already poor, and with the added noise from the fridge and AC, it was truly maddening. On the bright side, the family room did have a microwave, so we could eat the breakfast we bought (while crying) downstairs in the room.

This hotel is really great. The room is spacious, clean, and hygienic. I particularly love the decor style of the hotel's hallways and public areas; the elevators feel incredibly high-quality. Plus, the hallways have a subtle scent that reminds me of America. There's a convenience store on the first floor, and they give you a ₩10,000 voucher daily, which is about 46 RMB – that's a nice touch. The front desk service is just average, but honestly, you shouldn't expect much from Korean service in general.

I have to rave about this hotel! The location is absolutely fantastic. It's only about a 10-minute taxi ride to the airport. The hotel has three elevators, making it easy to get up and down. There are convenience stores right by the entrance and in the lobby, which is super handy. The room is huge with two king-sized beds (1.5m each), incredibly comfortable. The room is exceptionally clean, especially the floor – not a speck of dust! I walked barefoot every day. The shower water was hot and had great pressure. For this price, in most countries, you'd only get a very basic chain hotel. This is truly the king of value for money! The famous Showa Fried Chicken is just 300 meters from the hotel entrance. If you turn left out of the hotel, without even needing to turn again, you'll find the massive Lotte Duty-Free and the Shilla Duty-Free a bit further down. I'll definitely stay here again next time I visit Jeju Island.

The hotel's location is decent, within walking distance of the Shilla and Lotte duty-free shops on Health Road, and there are plenty of dining options nearby. There's also a small supermarket on the first floor where you can grab breakfast. Both the 16th and 17th floors have small kitchenettes for simple meals. However, the hotel facilities are outdated, and the staff's language skills are poor – neither English nor Chinese, and their attitude is very cold. We stayed in a connecting room, 1710. On the first day, we noticed that the water pressure in both bathrooms was very low. Perhaps it's because it's on the top floor, but it was manageable. The main issue, though, is that the connecting room has two bathrooms, and neither the bathtub (even though there were clearly shower curtain hooks) nor the shower had a shower curtain. Furthermore, the shower area floor had absolutely no water barrier, meaning that whenever someone showered, the entire bathroom floor would flood, creating a huge slipping hazard. Especially in the shower-only bathroom, we used all the bath, face, and floor towels, and it still wasn't enough to soak up the water. Since it was very late, we contacted Trip.com's online customer service, who quickly replied that we needed to contact the hotel directly. So, the next day, we brought it up with the front desk. They responded that all their rooms were like this. However, our companions also stayed in an identical connecting room, and their bathroom floor design was different, without such a significant overflow problem. A seemingly front desk manager's response was even more baffling; he claimed he had never received such complaints, and he himself had lived in that room for a year without ever finding an issue... Perhaps he never showered in that room?! When we asked why there was no shower curtain, we didn't get an answer either. The hotel later agreed to change our room, and the situation improved slightly. Overall, the hotel's attitude towards resolving issues was very unsatisfactory. It's clearly a hotel facility problem, but they made it seem like the guest was being overly picky. Therefore, this stay was a poor experience. If it weren't for our travel plans, we definitely would have checked out and found another hotel.

Ugh, the kettle was moldy... (didn't take a picture). I was starving and wanted to make some instant noodles, but I just couldn't bring myself to eat them. If you need hot water at this hotel, remember to bring your own kettle 💦. The bed had a straw mat smell, and sometimes there was a waft of sewage from the toilet that almost made me gag. Good thing I only stayed one night, otherwise, I would have been really miserable. However, compared to other budget hotels I've stayed at in Jeju, the bedding was relatively clean, and you could tell it had been tidied up. The front desk staff wasn't rude either, and they even gave a 10,000 won convenience store coupon at check-in.