Leonardo Hotel Jerusalem

Excellent. Yael in customer services particularly helpful , professional, and kind.

Quiet and clean. Everyone was very accommodating and helpful. Breakfast was out of this world. Will see you again soon.

Great location. Staff was a amzing. Huge breakfast. Views from bakcony were super.

Clean room. Very nice staff. Quiet hotel. Exactly what we were looking for. Fair price too.

I didn't get the family room in the beginning as I ordered. The room has not been prepared for all members. We were 4 and it included only 2 towels and no sofa for children. On our second day the staff didn't clean the room, only after we came in the evening and told them to clean. We were left with no clean towels and bedding until the late evening. The staff who came to clean the room took blanket from children sofa and forgot to return. The hotel is quite old, and the service is not good as it's supposed to be for 5-star hotel. Overall, our experience was bad.

I arrived at the hotel at 3:00 PM, and like many guests, I really enjoy swimming when I travel. At 4:50 PM, I went into the pool, only to be immediately told by the lifeguard that, starting today, the pool closes at 5:00 PM. I politely asked if they could allow me just an extra 30 minutes, especially since the hotel never clearly announced or displayed the pool’s opening hours anywhere. Instead of handling the situation in a professional and respectful manner, they treated me as if I were in a courtroom, not a hotel. Honestly, the whole interaction was completely inappropriate, and it left me frustrated and disappointed.

Due to the situation we could not check in in this hotel. Therefore they made a reservation for us in the Leonard Plaza hotel. Same price same service. Perfect!!