This hotel was absolutely terrible. I had booked a family room, and when we arrived at night, the entire pathway was pitch black. It didn't have the bright lighting shown in the pictures. There weren't many guests, so I guess they were trying to save money. My whole family had to use our phone flashlights just to find our room. Finally, when we did find it, the key card wouldn't open the door! I was going crazy. I called the front desk for help, and the person told us to walk all the way back down the hill to get a new key card, claiming she had a backache and couldn't come up. If you're not feeling well, you shouldn't be working at the front desk. All we wanted was to rest quickly, so we ended up settling for a twin room downstairs just to avoid going back and forth with a child in the dark with all the mosquitoes. The room itself was dirty; as soon as we entered, we saw cobwebs and a lot of dust, as if it hadn't been cleaned in ages.
The next morning, all I wanted to do was leave quickly. I called the front desk to arrange for someone to help us take our luggage to the main desk to return the key card and check out. They said there was no car available and told us to walk downhill ourselves to return the card. We had elderly people, children, and three suitcases – how were we supposed to walk down there?
As for the breakfast that was included when booking, they just gave us a bread and milk upon check-in for the next day's breakfast. There are no shops around, and even calling for a ride-hailing service like Didi was difficult; you had to pay extra to get a car because the location is so remote, only accessible by mountain roads. Few food delivery services could reach us either. It was truly a terrible experience.
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