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Verified reviews
Location7.9
Amenities8.3
Service8.9
Cleanliness8.6
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All reviews(123)
Positive reviews(111)
Reviews with photos/video(21)
Clean and tidy(17)
Awesome stay(11)
Perfect for business trips(7)
Great value for money(7)
Classy environment(6)
Friendly front desk staff(3)
Average sound insulation(1)
Negative reviews(12)
Caine Hanks
Superior Queen Room
Stay Date Sep 2022
Couples
14 Reviews
7.5/10
Posted on Oct 23, 2022
Good location, the lady on the desk was very confused and took a long time to issue my room keycard.
Response from Property: 尊敬的賓客您好!感謝您選擇入住銀聚明珠大酒店,非常不好意思,沒能讓您滿意,對此我們深表歉意。由於酒店招了不少新員工,業務不是很熟悉,對於您的反饋,一定及時改正,加強管理培訓,提高服務質量,保證您下次入住有更好的服務!
Guest User
Superior Queen Room
Stay Date May 2023
Other
2 Reviews
2.0/10
Posted on Aug 17, 2023
The sanitary environment is not very good. The room is not too big. It looks quite grand from the outside. But when you go inside, it doesn't look good. There are hairs on the bed. The smell in the bathroom is too strong. I can't accept it.
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Response from Property: 謝謝您的意見反饋,很抱歉未給您此次入住帶來滿意入住體驗。看到您的點評,我們十分重視,服務一直是我們的重點工作,我們是本着讓賓客賓至如歸的感受來做好酒店服務和衞生,您提到的情況,我們將會不斷進步,不斷改善自身不足,期待您下次繼續選擇我們,我們將竭誠為您服務,希望能給您帶來一個滿意入住體驗。祝您生活愉快,天天開心。
Guest User
Business Double Room
Stay Date Jul 2023
Couples
2 Reviews
4.0/10
Posted on Aug 5, 2023
The air conditioner is not cool. There are cockroaches in the room.
Show OriginalGoogle Translated
Response from Property: 謝謝您的意見反饋,很抱歉未給您此次入住帶來滿意入住體驗。看到您的點評,我們十分重視,服務一直是我們的重點工作,我們是本着讓賓客賓至如歸的感受來做好酒店服務和衞生,您提到的情況,我們將會不斷進步,不斷改善自身不足,期待您下次繼續選擇我們,我們將竭誠為您服務,希望能給您帶來一個滿意入住體驗。祝您生活愉快,天天開心。
Guest User
Superior Queen Room
Stay Date Mar 2023
Business travelers
13 Reviews
10.0/10
Outstanding
Posted on Jun 21, 2023
The hotel is nice and the environment is pretty good. I book this hotel every time I go, and it's not far from the station. Convenient to travel. Clean and hygienic, service attitude is also very good.
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Response from Property: 尊敬的賓客:您好!感謝您的滿分點評,您的支持與鼓勵,是我們前進的最大動力, 期待您的再次光臨!
Guest User
Deluxe Queen Room
Stay Date Dec 2022
Business travelers
10 Reviews
8.0/10
Very Good
Posted on Feb 3, 2023
The air conditioner is too noisy, but everything else is fine.
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Response from Property: Hello dear guests! Thank you for choosing to stay at Yinju Pearl Hotel again. We are very sorry that we could not satisfy you. We apologize for this. We have arranged engineering personnel to inspect the problem you reported and we look forward to your visit again!
King WWQ
Business Twin Room
Stay Date Feb 2023
Business travelers
1 Reviews
10.0/10
Outstanding
Posted on Mar 7, 2023
Attentive service and elegant environment
Show OriginalGoogle Translated
Response from Property: Dear guests: Hello! Thank you for your perfect review. Your support and encouragement are our greatest motivation to move forward. We look forward to your visit again!