Tianshang Hotel

Facilities: There is a humidifier and heating, which is very good. Cleanliness: The room is very good, clean and tidy. Service: The service is very attentive, responsive to all requests and answers to all questions. Overall, it's good and cost-effective. It's the first choice when visiting Jiayuguan.

The room is bright and clean, the indoor hygiene is very good, the linens are neatly arranged, and the comfort is high. The reception at the front desk is very good and welcoming. You feel at home when you walk in. The feedback was resolved promptly and the room was upgraded for free. The surrounding transportation is also very convenient. There is a food court just outside the door, which is worth recommending.

The location is excellent. There is a food street just outside the door. It is convenient to travel. The lady at the front desk also upgraded the room type. The room is clean and sanitary. The service attitude is super good. I recommend it to friends who come to Jiayuguan.

A very unpleasant stay experience, felt disrespected, is this the attitude of a star hotel? First check in on April 3rd. There are three of us, parents and children (15 years old). When checking in, we show our ID and Ctrip check-in certificate. The front desk clerk copies the ID and takes a photo of the Ctrip check-in certificate. Then the front desk clerk makes a request and asks the children to hold the certificate. , she took pictures with her mobile phone, and I asked a question. The front desk clerk said that minors must check in in this way. I said that my child did not check in on his own, but his parents brought their children. She took out her mobile phone and opened it. There were many minors inside. The photos taken by the children with their IDs were shown to us. The general content written below was that the parents agreed to the children moving in on their own, and then stated that the children would check in like this. I don’t agree, because in the previous five days when we stayed at the hotel, there was no requirement for the children to take photos holding their IDs. The front desk clerk also said that the child should stand in the middle holding the IDs and the parents would stand next to them and take a photo. We didn't agree, so she called the leader and asked, but she didn't ask her to take photos with her ID. Then she paid a 200 deposit and arranged for 205 check-in. She just put down her luggage in the room and before she sat down, she contacted her again and said that the room fee had not been paid. We When I went to the lobby for the first time, I emphasized that I booked it on Ctrip.com. The front desk clerk also read Ctrip’s check-in review, took photos, and showed Ctrip’s order email. The front desk clerk kept saying that Ctrip is the No payment in my name. I was looking for Ctrip's customer service number and was about to call to ask. Then a supervisor came and showed her Ctrip's order email. She went to check it on the computer. Soon after about two minutes, it said that my order was there and the payment had been made. , there was no problem with the order, and they explained to me that because the registered name was in English, the front desk clerk couldn’t understand it (but my ID had an English name on it, and you also copied it). Then I asked why I paid a deposit of 200, and the supervisor explained that there are chargeable items in the room, and if there is any consumption, it will be deducted from the deposit. After the order payment problem was solved, we went back to the room. After checking what items were subject to deductions, we found that the condom box had been opened. I went to the lobby for the second time. The supervisor and the front desk clerk were both there. I told the supervisor about the room. The condom package was opened, and I asked a security guard to go upstairs to get it. The security guard asked me if there was anyone upstairs. I said there was someone there, and he went upstairs to get it. The supervisor told me that the security guard would take it off and the front desk would make a note that it was none of our business and they would take care of it. It should take less than 20 minutes from check-in to the time the security guard went to pick up condoms, which included me coming down to the lobby twice to deal with the problem. (You can check the surveillance camera at the hotel to prove the time). I thought I found the condom opened. You asked the security guard to pick it up. The supervisor said that the front desk would note it for registration. The matter is settled. Unexpectedly, when we checked out this morning, the front desk clerk opened the contraceptive box in front of us and said that the hotel's guest rooms have been cleaned and checked. I suspect that you have used it. I said that I checked into the hotel yesterday and reported it to the front desk. You also sent security to take it down. Less than 20 minutes later, the supervisor also said that the front desk would make a note. When I checked out the next day, I changed my story again. Moreover, this kind of action and tone were disrespectful and insulting to people. I had a child with me. It was so disrespectful. I got angry and asked to find a supervisor or manager to solve the problem. After waiting for about half an hour, a manager came. , apologized to us, acknowledged the problem, and a housekeeping supervisor offered to refund the money, which she was responsible for personally. I don’t accept it. We will bear what we have consumed, and don’t impose it on us if we have not consumed it. As a consumer, we must clearly understand what we consume. Questions about the hotel: 1. Why can photos taken by minors when they check in be shown to other guests? Isn’t this personal privacy? 2. As a front desk clerk of a star-rated hotel, you said that the guest registered with an English name, so he could not understand or operate it. I have shown my ID, and the name is on the ID, and you have also copied it. 3. Regarding the condom opening, I checked in for about 20 minutes and reported to the front desk that you had sent security to the room to remove it. The supervisor told me that the front desk would make a note to deal with it, but when I checked out the next day, it would be tacked on to the guest. , is it allowed to do such actions and say such questioning words? The tone of his speech was extremely disrespectful. If it was not discovered within 20 minutes of check-in and the security guard did not pick it up, and you checked out the next day and found it during the ward check, it would be unreasonable to explain without explanation. Please respect every consumer. From check-in to check-out, there is the same front desk clerk, so there is no handover problem. (My chartered car driver was still in the lobby at the time and had not left yet. He saw the security guard taking the box of condoms down with his own eyes, which shows the length of time) (If the hotel has any questions, they can check and monitor themselves)

The air conditioner said it was being inspected, but it was so hot! Even with the windows open, it's still not airy! The cabinets are very old... Some places have not been cleaned... I don't know how to clean them, but it is very uncomfortable to live in!

The front desk was very friendly and helpful, even though I couldn't speak the language.