The facilities are outdated. This time, I booked two rooms, and one of them was exceptionally poor. Even after raising the issues, the staff's response to problem-solving was perfunctory.
Room 1511, a king-size bed room, was clearly converted from a twin room. There was no power outlet on one side of the bed. I contacted the front desk to report the problem, and they said they'd send a power strip. However, the room attendant came to my door and told me there were no power strips available.
I stayed for two nights and found this room to be particularly cold, while my family staying in 1507 had a very warm indoor temperature. I contacted the front desk and was informed that the central air conditioning temperature couldn't be adjusted. My room was directly opposite the elevator area, and it was very drafty, hence the cold. The front desk suggested a room change, but said there were no other rooms on the 15th floor, or they could send a heater. What arrived was the heater shown in Picture 1 – it was very noisy, old, and sounded like a tractor. I continued to explain my situation to the front desk, and they eventually offered me a larger room on the 15th floor to switch to. I had no choice but to move, as my family members had already caught a cold. Throughout the process, we moved our own luggage, re-arranged the new room, stayed for one night, and then checked out and left. Apart from the room attendant, I didn't see anyone else from the hotel throughout this whole ordeal. No one offered a single apology for giving us such an incredibly terrible room, which caused my family to catch a cold and forced us to move our luggage and reorganize the room ourselves. The staff's attitude towards guest complaints was extremely perfunctory.
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