Reviews of Sheraton Jinan Hotel

Response from Property: Dear Guest,Thank you for choosing to stay at Sheraton Jinan Hotel again and for honestly sharing your experience with us. We sincerely apologize that the service and facilities this time did not meet the expectations you had two years ago. The hotel has now launched a facility upgrade plan and will specifically optimize service details, striving to welcome you back with an improved image. If you are willing to give us another opportunity, we look forward to regaining your trust.

Response from Property: Thank you for choosing Sheraton Jinan Hotel as a cozy haven for your short relaxation after your stay in Sanya, and for giving such high praise to our services and facilities! Sheraton Jinan Hotel is committed to providing every guest with a stay that exceeds their expectations, and it is great to know that our hotel not only meets your basic needs for a comfortable stay, but also surprises and delights you in every detail. Whether it is delicious food, spacious and comfortable rooms, or relaxing health spa areas, we have carefully designed to create a comprehensive relaxation environment for you. We are honored by your love of outdoor swimming. Our outdoor pool and garden walk are designed to allow you to enjoy the beauty of nature while feeling completely relaxed. The garden walk leading to the outdoor barbecue stand and bar adds fun and convenience to your leisure time. When it comes to in-room amenities, we always pursue the perfect combination of technology and comfort. Fast WiFi, advanced electronics and expansive views are all designed to keep you connected to the world while enjoying your privacy and immersing yourself in an unparalleled audio-visual feast. We look forward to being at the top of your mind again in the coming days, whether for short breaks or long trips. We will continue to provide you with the best service and experience to make every stay a part of your memories. Thank you again for your valuable comments and recommendations, wish you a pleasant trip, and look forward to seeing you again!

Response from Property: Dear guest,Hello!Thank you very much for choosing our hotel and giving us such a wonderful review! We are delighted to hear that you found the environment comfortable. Our team has been working hard to create a cozy and pleasant atmosphere for every guest, and it's great to know that our efforts have paid off.Especially, we really appreciate your praise for Miss Vicky. She always adheres to a warm and friendly attitude, tries her best to meet the needs of guests and provide meticulous service. Her full-mark attitude is indeed an excellent example for all of us in the team. We will surely give her recognition and encourage everyone to learn from her to continuously improve our service quality.We will keep working hard to maintain and enhance the quality of all aspects of our hotel. Looking forward to your next visit, and we believe we can still bring you a high-quality and comfortable stay experience.Once again, thank you for your support and recognition!

Response from Property: Dear guest,Thank you so much for your wonderful review! We are delighted to hear that you had a great experience at our hotel.Our hotel indeed enjoys a pleasant environment with a variety of sports facilities, aiming to provide our guests with a comfortable and active stay. And we're glad that you found it convenient to travel to the east side of Jinan from here.We will continue to maintain and improve our facilities and services to ensure that every guest can enjoy an even better experience during their next visit.Looking forward to welcoming you back soon!

Response from Property: Dear Guest,Thank you so much for choosing our hotel and for taking the time to leave us such a wonderful review. Thank you for your kind words and for choosing our hotel. We look forward to welcoming you back soon.Best regards.

Response from Property: Dear Guest,Thank you for taking the time to share your feedback about your recent stay with us, We understand that the room air condition didn't quite meet your standards, your feedback is valuable as it helps us identify areas for improvement. we're constantly working on updating and renovating our rooms to provide a more comfortable experience. Thank your again for your feedback, we hope to have the opportunity to welcome you back in the future and provide you with an improved experience that better meets your expectations.

Response from Property: 【Pay close attention to the demands and experiences of every guest, and endeavor to demonstrate the outstanding quality of Sheraton in the minutiae. 】 Thank you profoundly for your appreciation and trust! We are deeply honored to offer you considerate services and thank you for your high praise of the service staff. We will persist in striving to enhance the quality of our services to guarantee that every guest can enjoy a satisfying and comfortable stay. Looking forward to your next visit, Xiaoxi will continuously provide you with high-quality services and a perfect stay experience. Thank you once again for your support and affirmation. I wish you a happy life and smooth work!

Response from Property: Thank you very much for your review, we are glad that you are satisfied with the overall experience of our hotel. We are always committed to providing excellent service and comfortable accommodation and it is great to hear that you find our staff friendly and helpful, the rooms clean and tidy, and the breakfast delicious. These are the goals we strive for and are an important manifestation of guest satisfaction. Thank you again for your affirmation and look forward to your next visit!

Response from Property: Dear guest, hello! Thank you for choosing to stay at Sheraton Jinan Hotel! We are very pleased to know that you are satisfied with your stay! Finally, thank you for your praise to colleagues, we look forward to your visit again!

Response from Property: Dear guests, thank you very much for staying at Sheraton Jinan Hotel and giving you five points of praise. Your recognition is a great motivation for all hotel members to strive for guest satisfaction. Xiaoxi will continue to work hard and strive to create a comfortable stay experience for you and every guest with persistent detail consideration and dedicated excellent service. Sincerely looking forward to your visit again, I wish you a happy life!

Response from Property: Dear guest, thank you for your review of our hotel. We are glad you enjoy our lobby and breakfast, as well as the bar and Chinese restaurant on the second floor. At the same time, we also take your housekeeping question very seriously. We apologize. This is not in line with our standard of service. We have taken steps to strengthen housekeeping supervision and training to ensure that every guest enjoys a clean and tidy stay. We hope that you will visit our hotel again and give us the opportunity to provide you with better service. If you have any additional requirements or suggestions, please feel free to contact us. Thank you again for your support and understanding.

Response from Property: Dear valued guest,Thank you for taking the time to share your positive experience at our hotel. We are thrilled to hear that you enjoyed our perfect location and outdoor pool. We are also delighted to hear that Nico provided you with excellent service during your stay.We appreciate your kind words and look forward to welcoming you back again soon. Please do not hesitate to contact us if there is anything we can do to make your next stay even more enjoyable.Best regards.

Response from Property: Dear guests, thank you very much for your praise of our hotel, we will make continuous efforts to live up to your praise. Thank you again for your recognition of the hotel, look forward to coming again, wish a pleasant trip!

Response from Property: 感謝您簡潔卻又飽含認可的評價，能得到您的肯定，我們也很開心。我們會繼續努力，不斷提升各方面的服務品質，期待下次您再次光臨的時候，能給您帶來更加優質、滿意的體驗。再次感謝您的支持與反饋！