Reviews of Hermit Hotel

The staff were extremely helpful and kind. As a returning customer, the manager gave us an upgrade by surprise, which made our stay extra comfy. They went out of their way to make our stay as pleasant as possible. Especially Mrs Lei who works in the restaurant. She offered her own coffee to us in early morning before the barista started working. She also provided us exactly what we wanted for each breakfast, on time. My partner is from the UK, he said that he has never felt so at home abroad just because of Mrs Lei!

It is more like a boutique hotel. The rooms are quite clean and spacious. The staff was helpful all the time, although the pool was not clean as I would expect, also no western breakfast aside from the toast with butter and jam, and no proper latte or cappuccino. I was unfortunate for having the workers next to my room, because they were building another hotel. But once their duty was over, it was quite silent and calm. It is close to the night market, just 15-20 minutes waking distance and 10 minutes away to the theater. There are several options around for food, tourist agencies and spas. Overall, I had a nice stay!

Such a pleasant stay! It’s a really nice and modern hotel! Really peaceful and quiet around. The pool was amazing with a nice view. Our room had its own terrace with a table and chairs outside and the location was close to the touristic places. The breakfast was mostly Chinese, not too many options to choose from but I think it’s understandable since the hotel its not really big.

Good service at reception from staff. Good pool and view. Disappointed with breakfast.

We had a really nice and relaxing stay at Xishuangbanna. The location of the hotel was perfect, walking distance to the night market. Within the city center, the hotel provides a shuttle. The receptionists were all very friendly and we felt really comfortable.

The landline phone beeped several times for no reason in the middle of the night, seriously affecting my sleep. The sound of water flowing was also very clear, and the footsteps in the corridor were very audible.

The room is quiet, clean and comfortable. I am satisfied with the warm service at the front desk and will stay here again next time.

The room facilities are very good. It is very close to the Xingguang Night Market. The waiters are warm and the breakfast is rich. The environment is beautiful. I strongly recommend staying here. Next time I go to Banna, I will stay in this hotel.

The first impression I got when I entered Xishuangbanna Yunjian Hotel was very good. The environment was fresh and clean, and the green plants were very soothing. Secondly, the service attitude of the guy at the front desk was very good. He took the initiative to help us get a taxi and arrange airport pick-up service. He would say hello every time he met us, which was full of human charm! In addition to airport pick-up, the package also includes afternoon tea, which is very in line with Yunnan characteristics, with drinks and good service. The overall feeling is good, I like it 🥰! Recommended Cloud

The hotel is next to Gaozhuang, with good privacy and not noisy at night. The swimming pool faces the outside of Gaozhuang and has a high platform, so you don’t have to worry about being embarrassed by the crowds when swimming, and the view is very wide. In particular, the hotel front desk service was very good and helped to upgrade the room type. We came in the evening and they booked afternoon tea for us the next day. It was my birthday on the day I checked in, and the front desk noticed it. Because the kitchen was off work, they said they would cook longevity noodles the next day. Then I went out for a while, and when I came back, the front desk had already ordered a cake for the room. It was a little surprise in life, and the service was really amazing, it was worth it.

The hotel is not big, but very exquisite. The front desk was serious and responsible, and they contacted us when something was lost. Xiaoyu in the restaurant took the initiative to heat up the rice noodles for us. Rongdu afternoon tea was also good, and you could get a free drink when you checked in.

The location is convenient and the service staff is very enthusiastic. I would like to praise Xiao Zhu.

Since our flight was early and we arrived at 8 o'clock, the boss upgraded us to the best room to let us check in as soon as possible and also invited us to have breakfast. The hotel service and management were really attentive. The afternoon tea was delicious. The hotel environment was very good, clean and comfortable. It was very close to the surrounding attractions and the location was also very good. I hope I have the opportunity to stay here again.

Share your experience at [hotel name] We chose [hotel name] for this trip, and the overall experience was quite good. The hotel is not large, but it exudes a small and exquisite charm everywhere. From the moment you step into the hotel, you can feel the enthusiasm and professionalism of the staff. They are serious and responsible about their work, and each of them is polite. No matter what problems you encounter, they can provide timely help and solve them properly. In terms of service, there is really nothing wrong to find. However, there was a small incident during this stay that made me feel uncomfortable. After arriving at my destination, I used the pick-up service provided by the hotel. But from the beginning to the end, I was not sure whether the person who came to pick me up was the hotel's official driver or a vehicle that the hotel temporarily arranged. If other hotels outsource their pick-up service, they will clearly inform guests that the pick-up personnel are not hotel employees, but are only there to help contact the vehicle. However, there is no such marking in the hotel's service description, which can easily lead to misunderstanding. On the way to the station, the driver told us that the hotel has a shuttle bus that can take you to any location in Gaozhuang. In addition, he claimed to be a staff member in charge of the hotel's tourism business. If we had any needs such as chartering a car or purchasing tickets for attractions, we could contact him. He even asked me to add his WeChat. At that time, I thought the hotel service was very thoughtful and comprehensive. But later I found out that these promises were not fulfilled at all, and the so-called shuttle bus and tourist services were all fake, which made me feel cheated. If the hotel can clearly inform the guests of these situations in advance, explain the identity of the pick-up driver and the authenticity of the relevant services, it can avoid a lot of unnecessary trouble and misunderstandings and make the guests' experience more perfect. Overall, this hotel has performed well in many aspects, and the service attitude of the staff and the overall environment of the hotel are worthy of praise. But this small problem caused by the pick-up service did affect my stay experience, so after much thought, I gave this hotel a score of 4.9. I hope the hotel can pay attention to this issue and make improvements. I believe that it will be able to provide guests with better, more considerate and more honest service experience in the future.