Guest User
January 9, 2023
We came to Xishuangbanna with high expectations. It was already past three o'clock in the afternoon and we were told that we could not check in until the room was cleaned. Negotiations to change to a room that had been packed were to no avail, so we were asked to stand at the door of the room with our suitcases and wait. I booked a room for three nights. The air conditioner was broken. It was very cold at night and could not blow out hot air. The hair dryer smelled so bad that I was afraid to use it. After two days of staying, the toilet paper was used up and the toilet was full of rubbish. No one came to clean it. We went downstairs and asked the front desk to give us two packets of paper. The front desk directly said that your room has been cleaned, but it was not cleaned at all! The balcony door cannot be locked. Living on the second floor, safety cannot be guaranteed. I called more than two hours before check-out on the last day to urge me to check out...
You can ignore the large crowds in peak season, but the service attitude at the front desk of this hotel is so bad! From the first day I checked in, I lay on the chair with a straight face, like our God... Every time I went to the front desk to ask for something, I always had an indifferent attitude. Before our normal check-out time, we made two phone calls to remind us. The attitude was also very bad. When I answered the phone, I said it was time for you to check out and the next guests would have to check in. All in all, I am very dissatisfied, especially with the service attitude. This hotel is just a tourist bonus. If it had been anywhere else, it would have closed down long ago! ! !
Original TextTranslation provided by Google