Anonymous User
October 16, 2025
Facilities: All OK, relatively smart.
Environment: Newly renovated and beautifully decorated.
Service: Overall, it's quite good, but there are some gaps in the management process. I had booked a high-speed rail ticket back to Shenyang, so I went downstairs to check out early. While waiting in line, both reception desks were busy with guests, including wedding inquiries and group check-ins. Even though there were staff available, they didn't approach to ask if anyone needed anything. Since I had to rush to the station to check out, I had to hand over my belongings to the delivery guy who had pre-ordered them. The hotel receptionist told me I couldn't keep them at the front desk and told me to wait at the hotel. After repeated requests, I asked another colleague, who directly told me they could keep them. I left my contact information and asked to staple them to my pocket in case I took the wrong item. The receptionist told me they didn't have a stapler. The check-out service was completely resistant to customer requests. I don't know what was going on, and I was in a hurry to leave, which was really frustrating.
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