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Art Hotel Joetsu

Art Hotel Joetsu

3.8/581 Reviews
- background The hotel representative did mistake to charge ¥1300 yen less (not fulfill coupon requirement) when I checked in: “another manager officially acknowledged their mistake.” Action: - calling to my room! - posting memo to come to the front desk right away!! - taking about one hour at the front desk to solve the issue even in the evening !!! Question and problem - why not ask me to correct the difference in the checkout? (Seems their awful business rule) - no understanding customer’s time and how to solve issues with the customer (my hourly wage should be more than ¥1300 but even their due to their mistake) Summary and action: Although the representative accepted their mistake (coupon applied-just ¥1300), they spent about 1hour to solve an issue and keep awfully asking me to come the front desk during the stay. Why not ask when I checked out? Definitely it might be related to their unacceptable business system. It seems that the hotel employees are not understanding what the hotel business is and the concept of hospitality especially solving issues of customers Unlike their competitors like APA and Dormy-in, it is such a poor service and not well maintained hotel itself. I am not using anymore my stays chains and not recommend at all. I am also exploring any action to payback my time from their service. In the bottom line, hopefully the Covid-19 will impact on this kind of business to remind not even omotenashi, but just basic hotel customer’s very basic right.

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More about Mystays, Joetsu

On Trip.com, it's easy to search for hotels in Joetsu. Book your hotel on Trip.com for an amazing travel experience. Joetsu may not be a metropolis, but there are still great hotel options on Trip.com. Joetsu is not a big city. When traveling here, you can choose to stay in hotels around the city center.

Though there is no civilian airport, it's still easy to take a bus or train to reach Joetsu. Travelers from all over the country often take the train to Joetsu to spend their vacations or attend conferences.

There are not many hotels in Joetsu. Guests are advised to book in advance. The local average price is 104 USD per night. There are a variety of hotels to meet the needs of different types of travelers. There are 5 three-star hotels in Joetsu at an average price of 80 USD per night. There are 3 two-star hotels in Joetsu at an average price of 132 USD per night. There are not many well-known chain hotels in Joetsu, but staying at a unique local hotel will make you feel at home. In Joetsu, chain hotels such as Mystays are one of the top choices among travelers. Mystays is the most popular brand among tourists. Hotel Century Ikaya is one of the most popular hotels in Joetsu. Herbal Spa & Hotel Genkijin is also one of the most frequently chosen hotels.

In the city center of Joetsu, you'll have easy access to Kasugayama Shrine. For short trips in Joetsu, Road Station Yoshikawa Toji no Sato are all good options. The most famous attractions locally are Kasugayama Castle, Gochi Kokubunji Temple, Takada Castle. With a developed commercial area, visitors can head to Sports Depo（Joetsu）, Golf 5（Joetsu） for a great shopping experience.

Average Temperature

• January to March: 5.58°C during the day, 1.73°C at night

• April to June: 19.06°C during the day, 13.8°C at night

• July to September: 26.93°C during the day, 22.67°C at night

• October to December: 13.11°C during the day, 8.66°C at night

Average seasonal Rainfall

• Spring: 291.77 cm

• Summer: 112.37 cm

• Autumn: 189.07 cm

• Winter: 325.3 cm

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