Other than Mavis, the wonderful housekeeper, the place is soulless.The one star is for Mavis who is actually 5 star. This stately home could be warm, inviting and a home from home. It has recently changed hands which might account for the difference. The towels are threadbare, there are no electric blankets and no bathroom supplies. The fireplace , as advertised in the listing, does not work , the lounge is functional but that’s about it. A crappy place to spend a cold winters evening.