Very disappointed with my stay at Holiday Villa JB. This is my 3rd stay here after trying the first 2 times a few years back and not liking it. So I stayed 3 days here, and while my 1st day here was fine, my 2nd and 3rd days here reminded me why I never returned to this hotel earlier.
1) Unethical and lack of tranpsarency with hotel guests. I booked a Deluxe Room and paid a higher price compared to Superior to get a higher floor (since that was the main difference), but I was given a Superior room without my knowledge. I only realized this after checking out and scrolling through reviews to see others experiencing the same). The hotel did not let me know I was being downgraded, and did not return me the difference of money between the 2 room types. This is unethical.
2) Lack of soundproofing. The soundproof of the room windows are terrible, how thin must the glass be to be able to hear honking and revving of vehicles from the 15th floor (even on my previous stay I was on the 23rd floor and could still hear this), like I am on the road myself.
3) Fire alarm drills. The hotel had fire alarm drills going on and there was no notice, no anmouncements on dates/duration in the rooms or told to us, so hotel guests had no info on how long this would go on for. The drill announcements were repeated at least 10 times at loud volumes through speakers INSIDE of the rooms.The moment the announcements started, there is no way for you to block it out because of how loud it was and how long it lasted. The drill goes on for 8-10 mins before ending just to repeat 3 hours later. This is insanely inconsiderate, because they should have informed guests about this before checking in, so we could plan our day around this. The only silence we got was when we left the hotel.
The rooms are fine but it is basic with basic amenities and interior, good size. Their cleanliness is not the best since I saw and caught a few bugs myself. Their showers only had 1 overhead shower, no handheld one, the water pressure is slow. Their service seemed good when checking in, but during our stay it felt like they couldn't be bothered other than anything housekeeping related. To be honest I could ignore ALL these issues if the price was low, but it wasn't. RM305 per night on a weekday is pretty insane to be dealing with all of the issues we encountered during our stay. I even asked for a refund for my 2nd night and they directed me to their manager who gave a long explanation on why they can't. Incredibly disappointing, but at least they gave us a reason to remember more clearly why we should never return.
