Søren Odgaard
Very bad service
My wife and I slept there for two nights. The rooms are dirty and the building is in very bad shape, but we could live with that. We booked a non-smoking room because my wife suffers from migraines. When we arrived there was a heavy smell of smoke all over the apartment. All rooms, beds, curtains everything. Not from a guest having a single cigarette but from heavy smoking for a long time. There’s no way they could have missed it before we rented it. We slept with all the windows open, but nothing helped. We called the staff next day and got moved to another room, but when we mentioned that we thought a reduction of the payment would be appropriate he suddenly got ‘very busy’ but promised to call back. Since then we have called several times. A couple of times we have succeeded in reaching the staff but every time he is 'very busy' but promises to call us back. Never happens …
It is ok to make a mistake but not wanting to talk to us is just plain bad service.