New Century Hotel Kaifeng

The facilities are a bit old, but the hygiene and environment are good. The rooms are also very spacious. The lake view rooms have a good view from the balcony. The welcome fruit plate was cute and thoughtful. The biggest shortcoming is the breakfast. The semi-open restaurant is crowded and old, with few seats. It was hard to find a seat for a while. This is a situation I have never encountered since I have stayed in so many five-star hotels. Personally, I suggest that the breakfast room really needs to be upgraded.

It was a particularly good immersive experience. The hotel environment is beautiful, the accommodation is elegant, and all supporting facilities are complete. The waiters greeted us with smiles. The doorman was considerate and arranged our self-driving vehicle properly. During the meal service, Li Kaiqi from the breakfast department was very helpful. We provided meticulous and thoughtful warm service; during the dinner in the Chinese restaurant, the team led by the foreman Hao Jingjing also provided us with exquisite and delicious authentic Kaifeng local food. Thumbs up for the young service staff and the customer service service is also very good👍🏻

The room is very old and smells bad. The price/performance ratio is not high, but the service is relatively good, and the lotus pond in the yard is nice.

This is the most unqualified five-star hotel I have ever stayed in. I'm from Shanghai, so I don't want to complain, but it's not that I'm demanding. After all, the price is five-star, and the cost is also the cost of Shanghai five-star, so I just wrote some facts and feelings for everyone to learn from. The facilities are very old, very old! It must be at least fifteen years out of date. And there is serious mold, especially on the first floor. The hygiene of the room is also at a three-star level, with a lot of dust, mildew, and stains. The bedding also feels like it has been used for a long time and has been washed very white. Because the room was arranged on the first floor, there were mosquitoes and there were a lot of bugs. To sum up, the facilities are very old and the hygiene is really... tsk tsk tsk~ Let’s talk about service. The breakfast was great. There were more than 11 people, but the hotel was not fully prepared, especially the noodle stalls, which were unsightly. Moreover, the service attitude of the little brother was very poor and he basically ignored people. Finally, cook a large pot of noodles, then grab a handful with a plastic glove and place them in each bowl. The guest said that there were still vegetables to be cooked, so he replied that he could just pour them in. Milk, juice, fruit, just like an express hotel. There was too much milk and water, the juice was relatively low-end concentrated, the fruit was not fresh, and the watermelon was overripe. To sum up, don’t eat breakfast. There was a small episode in the middle. I booked a double bed online. When I checked in, I was told it was a double bed. After some coordination, I was told that the double bed was a double bed, but there was no room available. After waiting for a while, I was finally told that it would be upgraded to a deluxe one, but I could only. at first floor. Or choose to stay in a suite for the first night and change to a king bed for the second night. I chose the first floor because I didn’t want to fiddle with anything. But when I got to the room, I found that the Apple pad couldn't connect to the Internet. The kid wanted to watch cartoons but couldn't. The guy in charge of the network said that sometimes Apple devices in the hotel couldn't connect to the Internet. I got a wireless router, but it still didn't work, so I used The mobile hotspot is for children to watch cartoons. The hotel took the initiative to call us the next day and said that we could change rooms, but because we went back too late, we didn't want to go through the trouble so we didn't change rooms. The hotel can track the room status and actively change rooms for guests, which shows that it has service standards and procedures, which reflects the standards of some star hotels. There was only one person left. I inserted a card to get electricity in the hotel room. I forgot to get the room card when I went out to get takeout. My wife fell asleep in the room because she felt uncomfortable, so I went to the front desk and asked for another room card. The front desk replied that the room was fully occupied today. I didn't have enough cards, so I asked my aunt to open the door for me. When I strongly requested to apply for another room card, she reluctantly did it. The room is full so there are not enough room cards. This is an incredible reason. It seems that the room cards have been eliminated during the epidemic.

In addition to the geographical environment, the facilities are dirty and poor. There is a thick layer of dust on the clothes hangers. The room is damp and musty, and the lights are extremely dark. The only thing worthy of praise is the parking lot guy who did his duty at night.

It is a high-end hotel in Kaifeng. It has an independent courtyard and is built next to the lake. You can see the lake through the window. It is very emotional. The room is large and spacious. The hotel supplies are complete, the bed is comfortable, the bathroom is separated from the wet and dry, and the parking is convenient. There are ground and underground parking, breakfast Very rich. The hotel room is quiet and the heating is powerful. When checking out, Liu Jia at the front desk thoughtfully sent Kaifeng tea, thank you very much!

An old five-star hotel with older facilities. The lighting in the room is dim and the hygiene is very poor. You need to go far away to park your car. Compared with the price, people really have to comment. Not satisfactory. The only thing is that the service attitude is pretty good.