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Hampton by Hilton Kaili Guest Reviews
4.8/5
Excellent
2369 Reviews
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we employ scientific calculations that take into account the credibility of the reviews and the recency of the guest's experience to determine the final rating.
Verified reviews
Location4.7
Amenities4.7
Service4.8
Cleanliness4.8
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All reviews(2369)
Positive reviews(2338)
Reviews with photos/video(338)
Delicious breakfast(415)
Friendly front desk staff(217)
Large rooms(104)
Convenient parking(97)
Perfect for kids(23)
Stayed multiple times(20)
Nice toiletries(9)
Negative reviews(31)
anna aihong
Deluxe Room-Twin
Checked in Apr 2024
Couples
5 Reviews
4.2/5
Very Good
Posted on Apr 12, 2024
Great service. Shout out to front desk, Li Lifei, who goes above and beyond to help with all our needs.
Response from Property: 非常感謝您在百忙之中給與小朋評價,沒能的到您的五星鼓勵,實屬遺憾,您有任何問題隨時致電前台,小朋隨時為您服務,期待您的再次入住……………
JEOMRYE
Cozy Room (2 beds)
Checked in Jan 2024
Solo travelers
1 Reviews
5.0/5
Outstanding
Posted on Jan 19, 2024
Thank you so mush.
Your staffs gave much help to us
I will not forget their kindness
Response from Property: thank you for your trust and praise! We are glad to be your most beautiful and warmest home in this city. Please remember to come back often!
Rico Xavier
Superior Queen Room
Checked in Apr 2023
Solo travelers
16 Reviews
5.0/5
Outstanding
Posted on Apr 22, 2023
Excellent hotel. Very clean and a convenient stop from Guiyang if you want to visit the Miao
villages nearby. Great service and the price is very reasonable!
Response from Property: I am honored to see your recognition of the hotel service. I will continue to work hard to bring you better service. Welcome to stay again🤞
Baikangning
Cozy Double Room
Checked in Jul 2023
Solo travelers
6 Reviews
5.0/5
Outstanding
Posted on Jul 13, 2023
Super fast and easy check in, good access to public transit and Didis to anywhere else. Rooms were big and comfy!
Response from Property: happy to provide you with service oh, our service can make you feel warm, small friend from the can believe happy, looking forward to your arrival again oh, small friend is always ready !
Valentina
Cozy Room (2 beds)
Checked in Jan 2023
Family
5 Reviews
5.0/5
Outstanding
Posted on Jan 24, 2023
Good place to stay and also very popular among travellers of the area. Good breakfast, better than an average Hampton’s. Though as the hotel was full the staff of the restaurant had a hard time to keep up with the flow of the people in the morning. Overall a pleasant stay. Too bad they didn’t send a robot to bring us our takeaway to the room, our son was really looking forward to that 😆
Response from Property: Thank you for giving Xiao Peng so high evaluation, you live in peace of mind, we can rest assured, hope in this cold winter, bring you the warmest care, welcome your next stay oh *.*
Guest User
Hampton-Suite
Checked in Sep 2022
Solo travelers
3 Reviews
4.5/5
Great
Posted on Sep 12, 2022
Very warm welcome from the team.
They have supported me with a lot of enthusiasm thus making my stay in Kaili a real pleasure during this Covid period.
They have for example helped me in finding a forwarder to ship my bike back to Shanghai (could not get it on high speed train).
All hotel guests were graciously invited for a mid autumn festival dinner with the team.
I highly recommend the hotel and want to thank the team.
Olivier
Response from Property: Little hampton est très honoré de passer un festival mémorable de mi - automne avec vous, et merci beaucoup pour votre affirmation de notre service. Enfin, je vous souhaite un voyage en douceur et en douceur et un cœur heureux..................................................
Guest User
Superior Queen Room
Checked in Oct 2024
Other
1 Reviews
0.5/5
Posted on Oct 23, 2024
There was no one to help with luggage at the entrance of the hotel. A man who looked like a bellman was chatting with the front desk. I parked the car in front of the hotel, took out two suitcases from the trunk, and walked to the front desk. This process took about five minutes. We have been chatting for minutes and no one cares at all. The room hygiene is very poor. There were obvious stains on the sofa and carpet. The bath water is hot and cold. The air conditioner was broken and couldn't cool the air. I don't know how long the heater had been on when I checked in. It was 30 degrees Celsius in the room and I couldn't accommodate anyone. I called the front desk and they told me that heating had started in Guizhou. It was 20 degrees during the day. Do you need heating air? ? The air conditioner couldn't cool down, so an air cooler was brought in. After blowing it for more than an hour, it didn't work and water leaked all over the floor. It was so hot that I couldn't bear the heat and was asked to change the room at 11:30 in the middle of the night. I don't know why I wasn't told earlier that I could change the room. The room I changed to was at least ten degrees different from my own room and the air conditioner could produce cool breeze. In the middle of the night, I had to worry about luggage and people, and the check-in experience was very poor! ! ! Avoid the trap! ! !
Original TextTranslated by Google
Response from Property: 受氣温波動的影響,當日夜間最低氣温為9°,綜合不同朝向室温情況我們在18:00啟動了制熱空調。接到的反饋後,前台沒有根據不同朝向客房温度差異為您解決問題,向您致以誠摯的歉意!換季期間我們將與夥伴一起探討結合客人體感尋找更加周全的解決之道。作為希爾頓旗下的有限服務品牌,我也會積極鼓勵夥伴及時為客人提供諸如行李協助之類的服務需求,衞生問題我們也會持續性做好高峯期之後的恢復工作。再次向您致以誠摯的歉意,期待並歡迎再次光臨!
Guest User
Cozy Room (2 beds)
Checked in Aug 2024
Family
1 Reviews
0.5/5
Posted on Aug 28, 2024
The sanitary condition is staggering. The entire carpet in the room is full of dirt. We checked in with our children at the front desk after ten o'clock. When we returned to the room, we found the room condition and politely informed the front desk and asked to change rooms. An hour later, we asked the front desk if the change had been made. We don't want to stay at the front desk and interfere with their check-in. Let's go to the room and wait for the cleaning aunt to handle it. As a result, an aunt came and asked me to take my luggage and follow him to one room after another to see that their hotel carpets were like this. At 11 o'clock in the middle of the night, I was asked to follow the cleaning lady. The sweeper called the front desk and asked their person in charge to come out and deal with it. After a long time, a so-called person in charge came and the first sentence was that the wool carpet was just dirty like this. What does it have to do with the material? He also said that all carpets in the hotel were like this and they couldn't judge. It was not dirty and met my requirements, but it couldn't even do simple cleaning. It was so funny that the guest asked me to make no judgments. I wanted to call the tourism bureau and call the industrial and commercial department before they moved us to a chess and card room. I don’t want to say more because we drove for four hours with our children and the time was at 12 o’clock. We could only check in. I thought about forgetting it, but when I checked out the next day, a staff member (pregnant woman) came up and asked me about yesterday. What's going on with the carpet? I'm a cleaner. I want to explain to you what happened to the carpet yesterday. I sent a pregnant woman here to force me to hit someone, or something. I really don't understand. It's considered a mid-range chain to deal with this kind of problem. The attitude, the sanitary conditions, and the dirty words of the staff mean that wool carpets are dirty when they leave the factory. At the worst, they charge me a check-out fee. Are we staying in the hotel just to make false complaints and get a free room? If you don't quarrel, you won't be able to deal with the problem at all. Thinking that the customers are all tired of traveling and living in the past, I will treat it coldly.
Original TextTranslated by Google
Response from Property: During the summer vacation, the hotel occupancy rate was high, and the stains on the carpet were not thoroughly cleaned, which brought you a bad experience. We sincerely apologize to you! The reason why the front desk did not change the room by itself is actually just to follow the agreement with you and wait until you return to change the room. It is not that it is not handled. Unfortunately, they were checking in when you returned, so calling the eldest sister to show you the room was not a pretext. Of course, we will actively analyze the outstanding problems and deal with them actively and efficiently for our guests. I sincerely apologize to you again and wish you a happy life!
Wojiaoguoguotangguoerya
Cozy Double Room
Checked in Apr 2024
Couples
14 Reviews
2.7/5
Posted on Apr 27, 2024
The frozen siomai, I took a bite, the siomai skin was already moldy!!! It made me sick for a long time! This is not the first time I have stayed here, and this time the experience is really bad.
Original TextTranslated by Google
Response from Property: Thank you for your care and support. We feel deeply guilty about your experience. Food safety is related to the health of every guest. In our daily work, we will strictly follow the inspection and prevention mechanism to ensure that all products meet the food safety standards. If you encounter any problems during your stay, please contact us in time. We will respond positively with a reliable and comprehensive attitude. We look forward to and welcome your stay again, and supervise us to maintain high-quality operations!
Guest User
Cozy Room (2 beds)
Checked in Apr 2024
Couples
24 Reviews
5.0/5
Outstanding
Posted on Apr 14, 2024
The room is spacious and comfortable, parking is convenient, breakfast is rich, service is warm, facilities are not smart, air conditioning is not very powerful, clean and hygienic, there are roosters crowing in the morning, and it has a rural atmosphere😁
Original TextTranslated by Google
Response from Property: Thank you for your praise and praise for us. We will continue to surpass ourselves and continue to invest more enthusiasm and passion to provide every guest with an unforgettable stay experience❤
Guest User
Cozy Double Room
Checked in Apr 2024
Travel with friends
8 Reviews
5.0/5
Outstanding
Posted on Apr 5, 2024
The accommodation experience was very good. The waiter selected the room type according to our requirements. If there is anything we need, we will contact us at any time and solve it for us. The room is very large and meets our requirements. I recommend staying here.
Original TextTranslated by Google
Response from Property: Dear friends, thank you for your support of our partners and your love of our brand. We will continue to surpass ourselves and continue to invest more enthusiasm and passion to provide every guest with an unforgettable stay experience. We are waiting for your little friend~
wwp777
Cozy Room (2 beds)
Checked in Apr 2024
Couples
150 Reviews
5.0/5
Outstanding
Posted on Apr 4, 2024
This is one of the better Hilton hotels I've stayed in. The service is standard, and the front desk lady is friendly and approachable. The room is clean, the facilities are good, the parking is convenient, right in front of the door, and the breakfast is rich.
Original TextTranslated by Google
Response from Property: Thank you for your support, friends ~ Thank you very much for choosing to stay at Huanpeng and for your affirmation of us🥰🥰 Xiaopeng is looking forward to your stay again here~
Guest User
Cozy Room (2 beds)
Checked in Apr 2024
Other
11 Reviews
5.0/5
Outstanding
Posted on Apr 3, 2024
Last night I stayed at the Hampton by Hilton Kaili. I felt that the hotel was first-class in terms of both hardware facilities and soft services. The hotel building and lobby are very grand, the rooms are also large, and the decoration is quite exquisite. The room lights are bright, and the bedding is very neat. The waiter specifically asked if there were any special requirements for the room, and finally arranged a non-smoking room. Because there was no trouble with smoke and other odors, my wife and I slept well at night. It is worth emphasizing that the hotel breakfast is very rich, with so many varieties that it is impossible to eat it all, and they are all very delicate; the hotel has a lot of parking spaces, and parking can be parked in the ground and underground garages, which is convenient for self-driving tourists to stay.
Original TextTranslated by Google
Response from Property: Thank you very much for your praise of Xiaopeng in all aspects. I also hope that Xiaopeng will live up to your expectations every time you come. Xiaopeng will serve every family with the service concept of friendliness, reliability, care and comprehensiveness. I look forward to meeting you next time~
Feixingyeniu
Hampton-Suite
Checked in Mar 2024
Solo travelers
84 Reviews
4.5/5
Great
Posted on Mar 29, 2024
The hotel's breakfast is very rich, with a variety of dishes and a variety of drinks. The dining environment is also good, which is worthy of praise. This time I booked a Hampton Suite, which has a large space and a matching sofa and desk. It is good value for money. Pretty good!
Original TextTranslated by Google
6/7
Response from Property: Thank you for your support. I will work harder to serve every family member who comes to the store and bring you a different accommodation experience. I look forward to seeing you next time.
Binhaichaoqi
Cozy Room (2 beds)
Checked in Mar 2024
Travel with friends
16 Reviews
5.0/5
Outstanding
Posted on Mar 23, 2024
I think it should be a better hotel in Kaili. It is quite political. There is a local party newspaper in the lobby. The breakfast is complete, finely prepared and delicious. Not bad! Must give a thumbs up!
Original TextTranslated by Google
Response from Property: Xiaopeng is very happy to see your encouragement. Thank you very much for giving you a satisfactory stay experience. Your satisfaction is the best affirmation for Xiaopeng.