We arrived at the scenic spot at 10 AM, and at check-in, the front desk said check-in was at 3 PM. The hotel details also stated 3 PM. So, after storing our luggage and having lunch, we returned to the front desk at 2 PM to ask if we could check in early. I know it's a weekend and there are indeed many people, but the lobby was mostly filled with tour groups. The far-right line was for groups, and I understand that if 3 PM is specified for check-in, then it should be consistently applied. Why can tour groups check in immediately, while we, who paid just like them, cannot? Do tour groups get priority? Moreover, I saw other guests ask and they were also accommodated, which I found baffling at the time. So, I asked the front desk why they could check in. The front desk said it was because rooms were available, but the room types were different. I then asked, 'Isn't it uniformly 3 PM?' We had brought children and elderly people and arrived when it was still uncrowded in the morning. After lunch, everyone was tired and needed rest, and we still had to rush to see shows. The result was that we didn't even have a place to rest. I even heard other tourists sarcastically say, 'We just went to the restroom and by the time we came back, they had rooms.' It sounded like they knew the hotel had rooms but wouldn't assign them. I stood at the front desk for over ten minutes, watching person after person get their room cards and check in. Finally, I returned to my seat and saw the elderly person asleep, leaning against the sofa. I was so angry that I directly complained to the platform. And just like that, in less than ten minutes, I was told that a room had just been cleaned and was available for check-in? I mean, seriously? Then I took my elders back to the room, but my sister didn't want to go back. So I asked them to check the room for anything that needed replenishing, and I went to find my sister.
Because our family room was a three-person package, and my sister was a half-price add-on, they initially said we had to make two separate reservations, which would be very troublesome. It wasn't until I had booked two shows and couldn't book anymore that I went to the front desk, and she finally gave me a four-person QR code to scan for reservations. Shouldn't this system be more streamlined? Do guests have to actively ask? It was my first time here, how was I supposed to know? The initial visitor center already told us to book separately. I still couldn't book, which is why I asked you. Otherwise, I would have had to keep managing two separate codes. And then there's the issue with reservation time slots, it's just a complete mess. I watched the performance at the Music Plaza at 7:00 PM. If I didn't go to 'The Return,' and waited there for the 8:45 PM fireworks show, I would miss the last 'Return' show. So I could only run to catch the first 'Return' show when the 7:55 PM show ended, and then run back to catch the last fireworks show before 'The Return' even finished. When I debriefed back at the hotel, I realized I hadn't even seen the lighting ceremony. I stayed at the scenic spot for one night and still couldn't catch all these shows. I don't understand, even if the goal is to manage crowds, is it that hard to plan a reasonable schedule according to the map? Why do you have to make everyone run back and forth? It's like constantly backtracking. Can't it just be a sequential loop?
Then, back at the hotel. When I returned at noon with my elders, I didn't inspect the room myself; my elders did. It wasn't until I finished using the restroom and went to use the sink that I discovered it was leaking. My elder then told me they had forgotten to mention it. At that point, I started inspecting the room's hygiene and environment. There were no plastic shower slippers, only disposable ones, and not enough of them. The shower and toilet were separate. So I contacted the front desk about the leaking sink, and they said they would send an auntie to check. But the shower floor was very dirty, with a lot of mud. The auntie told me it couldn't be washed off, but it was clean, and the dirt was visible only when dry. As for the broken sink, they would send someone to repair it immediately and replenish any missing items. I wanted to switch rooms right then, but the auntie flat-out refused, saying the hotel was full on the weekend and I couldn't switch. I asked, 'Can you make that decision?' 'You should report it to the front desk for repair first,' I said, 'but my condition is to switch rooms if one is available.'
Because we had to go out again, we directly contacted the platform again. The platform also said they were trying to reach the front desk, who was constantly busy. The second time I contacted the front desk to ask about the repair, they said someone had already arrived and simply hung up. At the same time, the platform called, so I spoke to the repair师傅 (master/technician) on the phone about the sink repair. I told them about my situation and that I definitely required a room change, no matter what they said. The platform then said there was only one remaining room that matched our family room type, which was for other guests who hadn't checked in yet. I requested to see the room first. After the repair technician left, the auntie came back to show me the room. Our current room type was by the scenic spot's aquatic area, where we could directly see the outside performances from the window. The other room faced outside the scenic area. Later, my elders decided not to switch because it had already been repaired, and our luggage was unpacked.
Throughout the entire experience, I saw no service from the hotel. I only knew that I had to contact the platform for anything to be resolved. So now, I'm only leaving a bad review for them, but I truly won't be going back.
Original TextTranslation provided by AI
