Carlos Apartment (Kaiping Donghuicheng Shop)

Facilities: Okay Cleanliness: Good Ambiance: Okay Service: Okay

The room was unclean, with hair all over the floor. The air conditioner was leaking, and the sheets were yellowed. When I reported this to the front desk, they ignored me and didn't reply to my messages. They also refused to give me a refund. The owner was a shady person who made me pay for parking myself.

[A stay that exceeded my expectations, I'll be back next time!] This stay was truly amazing! From the moment I got off the bus, I felt caring and attentive—the doorman offered to help with my luggage. During check-in, the front desk lady was incredibly friendly and patiently explained the hotel's facilities and nearby attractions. She was also incredibly efficient, completing all the formalities in just a few minutes. The room was even more stunning. It was impeccably clean, the bedding was soft and comfortable, and I couldn't get up from it. The soundproofing was excellent, and I slept soundly and peacefully at night. The bathroom had plenty of hot water with just the right pressure, and the toiletries smelled fresh. The view from the window was amazing. Opening the curtains in the morning, I could see the sunlight streaming in, which instantly brightened my mood. The breakfast was incredibly varied, with both Chinese and Western options. The ingredients were fresh and the taste was amazing, especially the freshly made rice noodle rolls and soy milk. I wanted to have more every day! The staff was incredibly attentive, promptly refilling empty glasses and diligently clearing away dishes. The entire experience was truly comfortable. The hotel is also conveniently located, just a few minutes' walk from the subway station. Dining and shopping are all within easy reach, and it's also safe when I return home at night. All in all, this stay was a perfect experience. I have recommended it to my friends and will stay here again next time I come here!

At 2 o'clock, I asked the front desk if I could check in. The front desk said yes. But when I arrived at the hotel, the front desk smiled and said that the room had not been cleaned yet. You said they were short-staffed and if you were short-staffed you should hire more people. You took up my normal check-in time to complete your work and you showed no apology at all the whole time. Why should I take up my time to pay for your mistakes at work? After I gave feedback to the platform, the merchant said that the room was being cleaned. However, when I went to the room, no one was cleaning it. As a result, I had to wait until three o'clock before the room was cleaned, and the hygiene was still far from ideal. One should not have too high expectations for the hygiene of a hostel. However, when it comes to merchants offering services without rooms in their stores, they must protect their own rights and interests. It is recommended that when you encounter such a situation in the future, you should contact the platform as soon as possible and ask the hotel to provide a room within 15 minutes, express your unwillingness to wait, and ask the platform to treat it as no room available. The platform will coordinate with surrounding hotels of the same room type to arrange check-in, provide compensation and punish the merchant. This kind of bad behavior of merchants must be punished

The moment I opened the door, I was greeted by a thick, pungent odor of smoke. The air was thick with smoke, and even after ventilation, it persisted. The smoke easily stained my clothes, causing my throat to become dry and itchy. I could still smell the smoke while sleeping, and I seriously suspected my pillows needed to be thoroughly cleaned and deodorized. A very poor living experience.

The parking fee was said to be half, but the front desk told me that it was 4 yuan an hour and said there was no cap. The parking lot clearly stated that the cap was 30. Later, I negotiated the price to 20. When I went out, I was asked to pay 12 again. The total parking cost was 32. This kind of thing is still done in this era. Routines to deceive outsiders

I was supposed to be having a happy time traveling during the Spring Festival, but this homestay made me extremely annoyed. 1. A small question, you have to communicate with the landlord and the housekeeper in turn. The housekeeper has no rights, so what do you need him for? 2. We live in an apartment, and you arranged parking for me in front of the store, which still requires a few hundred meters of walking. We went to the store front with the store owner, but they told us that the parking space was occupied and asked us to park in the next business district first. We did what they asked. At 11pm, they called us to move our car to the store front, but we refused decisively. We also communicated with the store owner and said they would solve the parking fee. On the second day, we paid the fee ourselves and left, but they said they would not solve the problem. 3. The parking fee issue has not been resolved yet, and I have to argue with the guests in the group. I have never seen such a thing in my life. Is the 30 yuan I am short of? Shouldn't free parking be a basic service of accommodation?

At 2pm, I asked him if I could check in, but he said they were cleaning the room and I could only check in at around 4pm. The room environment was very bad and the bathroom smelled. I don’t know if it was because I booked a month in advance and there was a price deviation, so they treated me differently!

The hygiene is extremely poor, and the hair on the floor and the quilt cover are yellow. I don't dare to live in his house anymore. The air conditioner hasn't been cleaned in a year or two.