Jacqueline Regino
December 25, 2023
I booked 2 nights but checked out the next day due to various issues:
1. Rude staff.
2. Dirty room with ants, bathroom water was dirty, and an unpleasant oil smell.
3. Water heater had no electricity connection.
4. No tables and chairs, TV without a remote control.
5. Unchanged bedsheets and pillows.
We couldn't tolerate the conditions, so we quickly checked out. No soap, toothbrush, toothpaste, or towels were provided. Despite multiple requests, the hotel staff didn't address our concerns. We recommend Trip.com to reconsider this hotel.